• Trained 80+ members each month, with 75% of clients reaching fitness goals within six months.• Designed diverse personalized programs and nutritional plans for clients to achieve optimal results.• Provided exceptional customer service, securing 70% of new clients through referrals.• Instructed small group training classes to over six students per class and group exercise classes to over 20 students per class.• Developed new fitness programs with successful implementation that increased membership by 50%.

• Management, recruitment, and training of over 40 part-time staff with a 90% retention rate.• Scheduled and staffed training sessions for 75 weekly fitness classes.• Exceeded program sales goals by 50% in 2022 through proposed budgeting, business planning and implementation of operational programs.• Steered the company through the pandemic, resulting in a 30% increase in profits with minimal employee and member turnover.• Awarded Staff Campaigner of the Year for the YMCA Annual Campaign for five consecutive years.• Created campaigns that facilitated improved customer engagement in 2020.

• Consulted with five clients to identify technology business needs as they relate to new health and welfare administration outsourcing implementations as well as enhancements to current outsourcing services.• Optimized operational efficiency through innovative and comprehensive testing with system developers for overall functionality and technical quality of deliverables. Achieved up to 10% rise in the efficiency within two major projects.• Created a 25-page project plan including objective, timeline, deliverables, budget, and quality standards.• Established a trusted advisor relationship with over 2,500 plan participants through effective communication and efficient, quality execution of projects and calls.

• Recovered $190,000 of outstanding receivables through effective communication with customers and vendors over a two-year period.• Implemented a new financial accounting system which proved to be 60% more efficient than the previous paper method.• Arranged and conducted a financial review to identify two key areas of improvement and implemented financial forecasting to reduce spending by $60,000 per year.• Established an efficient document database during my first four months, reducing slack time by 25% and improving overall efficiency.• Analyzed past revenue and expenses to forecast the annual budget for current and subsequent years.