Beth Canada Email & Phone Number

Chicago, IL, US

Chicago, IL, US

• Provide subject matter expertise in Benefits/HR and payroll technology solutions for HUB prospects and clients.
• Maintain solid understanding and knowledge of Benefit/HR Technology vendors, their solutions (with a focus on broker accessibility, census, and eligibility reporting), and industry trends.
• Maintain a thorough understanding of all internal systems (Employee Navigator) to respond to general and specialized client requests.
• Be a resource to provide technical expertise regarding our benefit technology solutions on internal and external calls, emails, meetings, etc.
• Provide resolution of client issues by responding to questions and concerns about the use of ben admin tech products; ability to leverage research to find resolution and defer/escalate/coordinate with vendors as needed.
• Assist the Technology Practice Leader by: o Assisting with technology needs analysis, vendor search, and selection process o Preparation of educational material, presentations, and marketplace insights for staff and.

Tampa, Florida, US

• Created internal learning modules for benefits and payroll development for company-wide training.
• Educated new hires for the Employee Direct Connect Services (Call Center) team to be able to execute first-class services to the client’s employees.
• Work directly with the team’s management to help build out the Direct Connect app bot for the client’s employees to utilize.
• Analyze calls/emails to develop a more precise intake process for new clients.
• Obtain training modules for the following HRIS/HCM/Ben Admin systems:o Paylocityo Paycoro Employee Navigatoro isolved People Cloudo ADPo Paycomo UKGo Ease
• Interact with PuzzleHR's clients throughout the country by assisting the Employee Service Representatives who are in the United States and Columbia.

Tampa, Florida, US

• Provides operational supervision, development, support, and guidance to the Managed Benefits Team.
• Performed management duties:o Managed and onboarding of new hires to the team.o Timecard approvals/corrections.o Internal team onboarding and offboarding.o One-on-one team learning and development.o Created standard.
• Proactively and consistently facilitates clear and effective employee and client communication.
• Creates and delivers proactive employee training sessions for the team based on client needs and opportunities.
• Worked with leadership and team members to develop world-class services for clients.
• Supported team members in their creation of standard operational procedures for processes and procedures for each client.

Tampa, Florida, US

• Maintain relationships and communications with internal partners, clients, brokers, and client employees.
• Serve as a resource for the Benefit Coordinator team.
• Created standard operational procedures related to Benefits Coordinators Implementation.
• Work with existing clients to analyze their benefits and create better strategies for their services.
• Document developed client processes to effectively transition new clients over to the Benefits Coordinator team.
• Assists or prepares client and employee correspondence as requested.

Seattle, WA, US

Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree ID customer focus. Build customer trust by empathetic handling of sensitive issues. Resolve queries by referring of documentation such as frequently asked questions and standard operating procedures and escalate when they cannot be resolved. Receive.

Enroll employees elected enrollments, qualifying life events and court orders into PeopleSoft to reflect their correct Benefit coverage. Managed large volume of incoming calls to the Benefits Team Call Center during Open Enrollment. Manually updated coverage level entries into PeopleSoft to ensure proper coverage information is displayed. Handle.

Orlando, FL, US

Performed routine and complex administrative duties relating to pension calculations and payments for Cash Balance (CBP) participants; general administration of the Flex Comp and Darden Savings Plan (DSP). Corrected Cash Balance Plan and Darden Savings Plan-Retirement Plus transactions and update balances in the PeopleSoft system. Prepared quarterly files.

Orlando, FL, US

Analyzed and audited weekly cash reports utilizing Oracle Financial system to identify potentially high-risk restaurants. Utilize Oracle system to adjust sales and cash handling information that has been pulled through the restaurants POS registers. Researched and provided administrative support to operations personnel with regards to cash handling in the.

Bachelor'S Degree, Social Work

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies