Beth Canada Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

• Provide subject matter expertise in Benefits/HR and payroll technology solutions for HUB prospects and clients. • Maintain solid understanding and knowledge of Benefit/HR Technology vendors, their solutions (with a focus on broker accessibility, census, and eligibility reporting), and industry trends. • Maintain a thorough understanding of all internal systems (Employee Navigator) to respond to general and specialized client requests. • Be a resource to provide technical expertise regarding our benefit technology solutions on internal and external calls, emails, meetings, etc. • Provide resolution of client issues by responding to questions and concerns about the use of ben admin tech products; ability to leverage research to find resolution and defer/escalate/coordinate with vendors as needed. • Assist the Technology Practice Leader by: o Assisting with technology needs analysis, vendor search, and selection process o Preparation of educational material, presentations, and marketplace insights for staff and clients o Vendor onboarding with client • Participate in vendor implementations as needed to provide client guidance to ensure system setup meets client requirements. • Assist clients with post-implementation issue resolution by troubleshooting and resolving issues with the vendor. • Provide full EDI File oversight support (new builds, escalations, project management oversight, etc) and maintain a master client list of live files by client and carrier.

Tampa, Florida, Us

• Created internal learning modules for benefits and payroll development for company-wide training.• Educated new hires for the Employee Direct Connect Services (Call Center) team to be able to execute first-class services to the client’s employees.• Work directly with the team’s management to help build out the Direct Connect app bot for the client’s employees to utilize.• Analyze calls/emails to develop a more precise intake process for new clients. • Obtain training modules for the following HRIS/HCM/Ben Admin systems:o Paylocityo Paycoro Employee Navigatoro isolved People Cloudo ADPo Paycomo UKGo Ease• Interact with PuzzleHR's clients throughout the country by assisting the Employee Service Representatives who are in the United States and Columbia.• Support Employee Service Representatives by offering internal tier-2 support and creating/facilitating training based on key topics.• Established relationships with new clients to obtain knowledge on their benefits, payroll, and human resource guides and procedures as well as the following: o Open Enrollment Guideso Employee Handbookso PTO Policy• Work directly with the clients and their benefits broker to obtain documentation and access to HRIS & Ben Admin systems to better assist their employees.• Schedule and implement Zoom video calls to build out databases for the updated internal resources.• Provide analytics for the clients on data for the calls and emails coming into the Employee Direct Connect services.• Work with internal teams (benefits, human resources, and payroll) to review and update clients' Direct Connect knowledge boards. • Created standard operational procedures related to Employee Direct Connect Implementation.• Maintain a high level of commitment to superior customer satisfaction.• Worked inside the ticketing system Front.

Tampa, Florida, Us

• Provides operational supervision, development, support, and guidance to the Managed Benefits Team.• Performed management duties:o Managed and onboarding of new hires to the team.o Timecard approvals/corrections.o Internal team onboarding and offboarding.o One-on-one team learning and development.o Created standard operational procedures for processes related to the Managed Benefits team. • Proactively and consistently facilitates clear and effective employee and client communication.• Creates and delivers proactive employee training sessions for the team based on client needs and opportunities.• Worked with leadership and team members to develop world-class services for clients.• Supported team members in their creation of standard operational procedures for processes and procedures for each client.• Maintain data integrity of HRIS through audits and regular reviews of benefits processes.• Provided seamless data sharing between HRIS systems and carrier vendors.• Worked directly with the carrier vendors when errors occurred.• Developed Open Enrollment standards to utilize with all clients. • Processing new enrollments, life events, and terminations (Cobra). • Worked inside the ticketing system Zendesk and Front.

Tampa, Florida, Us

• Maintain relationships and communications with internal partners, clients, brokers, and client employees.• Serve as a resource for the Benefit Coordinator team.• Created standard operational procedures related to Benefits Coordinators Implementation.• Work with existing clients to analyze their benefits and create better strategies for their services. • Document developed client processes to effectively transition new clients over to the Benefits Coordinator team.• Assists or prepares client and employee correspondence as requested.• Assists with open enrollment through paper enrollments and EDI feeds (electronic data interfaces).• Build out open enrollment in HRIS/Ben Admin systems.• Document developed client processes to effectively transition new clients over to the Managed Benefits team.• Manage all system relation administration including accurate enrollments, files, and reports.• Maintain data integrity of HRIS through audits.• Processing new enrollments, life events, and terminations processes in the HRIS/HCM/Ben Admin system (Cobra).• Worked inside the ticketing system Zendesk.

Seattle, Wa, Us

Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree ID customer focus. Build customer trust by empathetic handling of sensitive issues. Resolve queries by referring of documentation such as frequently asked questions and standard operating procedures and escalate when they cannot be resolved. Receive queries via phone or web case and log contacts into the shared service case management system. Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate. Assess new claims and make accurate classifications about the types of absence required. Contact employees as needed and keep them updated on their status of their claims. Ensure all tasks and decisions are rendered with service level agreement. Navigate ambiguous claim requests and apply good judgment about how to apply policy and regulations to the case in question.

Enroll employees elected enrollments, qualifying life events and court orders into PeopleSoft to reflect their correct Benefit coverage. Managed large volume of incoming calls to the Benefits Team Call Center during Open Enrollment. Manually updated coverage level entries into PeopleSoft to ensure proper coverage information is displayed. Handle incoming/outgoing calls as well as all email correspondence from all hourly and salaried employees. Utilized 3rd Party vendors to upload to send correspondence to employees regarding their healthcare. Keyed invoices into Oracle for employees’ refunds, relocation benefits and vendor payments. Prepared weekly/quarterly wires for the Red Lobster 401(k) Plan as well as the Retirement Plus Plan. Ran queries to obtain reports of all employees who have elected benefits as well as census information to be utilized by the Director of the Benefits Team. Administered and maintained the Highly Compensated Plan, enrollment and maintenance of their elections, process payments and respond to inquiries regarding the plan. Reviewed, maintained, and administered the Red Lobster Cares grant program. Provided daily and monthly reporting to the payroll, corporate reporting, and treasury departments for the Red Lobster Cares program. Uploaded as well as manually keyed Red Lobster Cares contributions from employees within the company. Created reports to execute the retirement plan in Canada for salaried employees. Uploaded data and wire funds for the Canadian salaried retirement plan to the 3rd party vendor who handled the record keeping in Canada. Worked with external 3rd Party auditors during the year to provide documentation requested for the 401(k) Plan/participants, Highly Compensated employees as well as the Red Lobster Cares program. Worked with external 3rd Party auditors during the year to provide documentation requested for the 401(k) Plan/participants, Highly Compensated employees as well as the Red Lobster Cares program.

Orlando, Fl, Us

Performed routine and complex administrative duties relating to pension calculations and payments for Cash Balance (CBP) participants; general administration of the Flex Comp and Darden Savings Plan (DSP). Corrected Cash Balance Plan and Darden Savings Plan-Retirement Plus transactions and update balances in the PeopleSoft system. Prepared quarterly files for 3rd party vendors for updating of contributions on participant accounts. Balanced and reconciled to ensure that pension payments were calculated properly. Manually ran monthly periodic processing to update pensionable earnings for the Retirement and the Darden Savings Plan Retirement Plus Plan benefits in the PeopleSoft system. Administered and maintained the Highly Compensated Plan, enrollment and maintenance of their elections, process payments and respond to inquiries regarding the plan. Entered employees elected enrollments, qualifying life events and court orders into PeopleSoft to reflect their correct coverage. Handled and processed court orders for employees required to cover dependents. Made benefit payment entries, crediting employees’ accounts and providing refunds when necessary through the payroll department. Handled incoming/outgoing calls as well as oversee all email correspondence from all hourly and salaried employees.

Orlando, Fl, Us

Analyzed and audited weekly cash reports utilizing Oracle Financial system to identify potentially high-risk restaurants. Utilize Oracle system to adjust sales and cash handling information that has been pulled through the restaurants POS registers. Researched and provided administrative support to operations personnel with regards to cash handling in the restaurants, including analyzing cash paid out documentation and cash short activity to prevent loss of profit due to fraud or robbery. Worked with other accounting teams to ensure proper documentation of Banquet/Direct Bill receivables and Cash Wage paid outs. Prepared cash reports/credit card slips for off-site storage and maintain up-to-date records to facilitate easy retrieval of data for research. Performed special financial audits to assist operations financial controls and auditing.

Bachelor'S Degree, Social Work

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies