Beth Davis Email & Phone Number

Remote

Primary liaison between business units and Information Technology to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and system applications. Provide direct leadership and guidance to IT End User Support team located globally.

Remote

Primary liaison between business units and Information Technology to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and system applications. must ensure a high degree of operational stability by effectively managing Service Desk and application administration operations for the company. Ensures that a.

Remote

• Primary liaison between business units and Information Technology to analyze, communicate, and validate requirements for business processes, policies, and system applications. Recommend solutions that enable the.
• Provide end user support to ensure applications are performing as designed, information is timely and accurate and end users are functioning effectively on application platforms. Prioritize and resolve issues
• Provide support services to satisfy the needs of users and customers Ensure applications are deployed efficiently within the business and in line with the organization’s strategy
• Subject Matter Expert for company application systems and associated products, including application installation, support, product setup, application configuration, user training, documentation, reporting, new version.
• Knowledge of business applications and integration; ability to understand overall data flow from user specifications considering all input and output, and software configuration
• Manage relationships with application vendors

-Plan, organize and implement projects related to the billing system. This position requires both overall project facilitation as well as hands-on implementation. -Assess the billing system to identify and initiate process improvements and standardization of billing elements. -Ensure cross-departmental needs and regulatory standards are being met by the.

• Responsible for oversight and management of multi-million dollar project contracts and continuousefficiency improvements in the PMO
• Established PMO for Software Activations Business and directed team of five team members,while also managing numerous client projects
• Deployed over 100 process, procedure, and template deliverables
• Co-authored a Project Initiation Process for revenue assurance

• Responsible for definition and execution of project plans
• While providing the PM role for several client software activation projects, also created over 20deliverable templates for an Implementation Process Life Cycle (IPLC) methodology
• Developed process and successfully initiated, executed, and closed 15 internal IT projects

• Responsible for creation, delivery and administration of learning environments. Developed a curriculumand class schedule well received and attended by clients
• Increased training revenue 35% during first year of the position
• Managed creation of 20+ new classroom training classes and 40+ web-based training classes,including procedural manuals for each class
• Designed, developed, and coordinated yearly Training Summit event within budget resulting inhighly satisfied clients

• Authored technical training material for billing, system management, and advance customer servicesoftware applications. Completed highly successful client training classes
• Established guidelines and format for software user process documentation
• Created billing guide with step-by-step procedures for all required monthly processes
• Outlined comprehensive end-to-end testing plans for software product

• Reported to Vice President of Dakota’s Region. Successfully completed migration of customer care,order-tracker, trouble ticket, and billing software within budget and directed timelines
• Negotiated reduced costs on yearly software maintenance agreement
• President’s Award based on quality work, commitment to excellence, and displaying thecompany’s core ethics and values
• Developed AS400 report writing staff to provide business key metrics
• Ensured complete documentation and training programs were in-place for user understandingof all software applications and related processes

• Executed the design and implementation of a convergent billing and operating system softwareplatform for Telephone, Long Distance, CATV, Internet and Equipment services
• Undertook the entire installation and training of new telecommunications OSS software amongall corporate departments
• Defined integration of numerous systems that automated and streamlined software applicationsand associated processes for the company
• Worked extensively with consulting firms and software billing vendor on the continualdevelopment of the convergent billing software
• Managed staff to execute daily & monthly billing processes

Processed Carrier Access Billing (CABS) invoices for ILEC & CLEC telecommunications, ensuredcompliance on National Exchange Carrier Association (NECA) tariffs, installed and configured personalcomputers for office network environment.

Gained appreciation for quality customer service and billing accuracy, responded to customers’ needs in an efficient and punctual manner, responsible for processing cycle billing for Telephone, CATV, andInternet.

Associate'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General