Beth Delaney Email & Phone Number

Westborough, Massachusetts, United States

Clifton, New Jersey, United States

• Establish Inside Sales team as a new Getinge initiative, including hiring 10 team members, establishing sales plans, KPIs, Salesforce dashboards and team processes and procedures
• Continued Management of Service Operations

• Led the consolidation of geographically dispersed Service Operations across two divisions, reducing headcount by nine through operational best practices and process efficiencies while maintaining target level.
• Analytically reviewed statistics resulting in a 48% reduction in Technical Support overtime year over year; 88% reduction in overtime in a six month period by shifting after hours support.
• Manage, mentor, coach and develop the Service Operations team including setting goals and objectives, performance management, training and development in support of the Field Service business consistent with corporate.
• Instrumental in developing pricing standardization and quoting processes.
• Collaborate with Getinge Legal, Sales and Corporate Accounts to craft solutions for complex customers by managing expectations for Service transactions in line with Getinge defined guidelines.
• Identify and assess risks associated with new and renewing contracts, resulting in 61% overall growth in contract bookings in a one year time period; 69% in new business.

• Manage the daily activities and operations of Service Administration team
• Recommend actions, address problems and oversee the activities of the team to ensure the efficient operation of all service billing functions
• Execute service plan responses for assigned portfolio of accounts per companypolicies and expectations while minimizing risk
• Partner with Regional Managers and the senior Sales and Service Leadership to develop servicesolutions
• Analyze account information and trends, preparing summaries of information and reports
• Support the Manager Service Administration by maintaining optimal results and supporting department goals and directives.

• Manage the overall service contract process from development through execution while adhering to internal policies and authorization levels for $20 million service contract base
• Lead negotiations of contractual terms and conditions with external customers, possess expertise necessary to draft, edit and review service plan language in response to customer revisions, legal requirements.
• Proactively identify and analyze contract issues to create balance between Maquet and Customers
• Draft and track status of service contracts and ensure they are completed in a timely manner
• Work closely with Legal and Finance on contractual and economic terms
• Monitor fulfillment of contractual obligations

• Responsible for $14 million contract base.
• Proven track record for selling and creating maintenance contracts for North America and Canada
• Review and administer service contracts within established guidelines
• Assist in negotiations regarding contract language terms and conditions
• Reviews and administer service contracts within established guidelines
• Work with sales to ensure conformity of service clauses

• Negotiated Service Contracts for North America, including Canada
• Assist in negotiations regarding contract language terms and conditions
• Analyzed service requirements to offer competitive pricing plans to meet clients and corporate needs
• Reviews and administer service contracts within established guidelines
• Work with sales to ensure conformity of service clauses
• Request and or approved amendments to or extensions of service contracts