Lead Technology expert on QuickBase applications, converting paper based systems to electronic.Identified paper-based tracking system in scanning lab; assisted in the creation of SharePoint tracking system.Worked on creation of new electronic replacement system for DHS 359’s and DHS 5002’s; tested and assisted in working out any defects. Enabled smooth roll-out of the new electronic user provisioning system.Performed initial configuration management and troubleshooting on all… Show more Lead Technology expert on QuickBase applications, converting paper based systems to electronic.Identified paper-based tracking system in scanning lab; assisted in the creation of SharePoint tracking system.Worked on creation of new electronic replacement system for DHS 359’s and DHS 5002’s; tested and assisted in working out any defects. Enabled smooth roll-out of the new electronic user provisioning system.Performed initial configuration management and troubleshooting on all information technology systems.Created step-by-step instructions for MMIS supervisors to simplify their account creation/troubleshooting.Managed creation of back-up of the legacy system; ensured users access to critical inspection data with no loss.Oversees replacement of outdated systems; identified combability issues with currently installed equipment. Worked to resolve the issue; ensured that users were able to use current equipment without data or time lost.Worked over 500+ Interchange and 100+ trouble tickets; researched cause and worked with users to solve. Show less

Proven Information Technology Project Manager with 25+ years technical background.

Instructs 20+ Upward Bound students on STEM using project-based learning methods and testing.Designed and developed first ever STEM training class to ASU Heber Springs; created objects and lessons. Established clear objectives for all lessons, and projects. Communicated these objectives to all students.Administers testing and performance evaluations to STEM students; specifying required class progress.Teaches students to work collaboratively to solve problems and logical and… Show more Instructs 20+ Upward Bound students on STEM using project-based learning methods and testing.Designed and developed first ever STEM training class to ASU Heber Springs; created objects and lessons. Established clear objectives for all lessons, and projects. Communicated these objectives to all students.Administers testing and performance evaluations to STEM students; specifying required class progress.Teaches students to work collaboratively to solve problems and logical and creatively to build conclusions. Show less

Planned/Managed Information Technology Projects. Lead and guided the work of technical staff and teams. Served as liaison between organizations and technical aspect of projects. Planned project stages and accessed organizational impact for each stage. Monitored progress to assure deadlines, standards and cost are met. Forty projects complete successfully.

Installed, maintained, upgraded and backed up both NIPR and SIPR servers. Configured, inspected, installed cabling and desktop/laptop computer systems. Managed all created information both electronic and hard-copy. Assisted customers and technicians with troubleshooting and any hardware and software problems. Performed security inspections, tracked and maintained user security and information assurance training. Managed annual $59 thousand budget and $1.5 million secure phone and Land… Show more Installed, maintained, upgraded and backed up both NIPR and SIPR servers. Configured, inspected, installed cabling and desktop/laptop computer systems. Managed all created information both electronic and hard-copy. Assisted customers and technicians with troubleshooting and any hardware and software problems. Performed security inspections, tracked and maintained user security and information assurance training. Managed annual $59 thousand budget and $1.5 million secure phone and Land Mobile radio accounts. Show less

Primary Instructor for Client Support Administrator Course, trained and certified more than 100 Information Managers. Provided instruction in computer hardware and software, operating systems, network configuration and troubleshooting. Administered subject matter proficiency tests, evaluated student performance recommending retention or remediation. Provided training on basic computer usage, Microsoft Windows XP, Microsoft Office, and other government-specific software.

System Administrator for more than 890 Civil Engineer Squadron. Responsible for establishing, maintain and monitoring Local Area Network, backups and software installation. Performed configuration management and initial system diagnostics. Provided training on basic computer usage, Automated Business Systems, Environmental Management Information Systems, Automated Civil Engineer Systems, Integrated Windows Management Systems. Maintained and managed the squadron military and public Internet… Show more System Administrator for more than 890 Civil Engineer Squadron. Responsible for establishing, maintain and monitoring Local Area Network, backups and software installation. Performed configuration management and initial system diagnostics. Provided training on basic computer usage, Automated Business Systems, Environmental Management Information Systems, Automated Civil Engineer Systems, Integrated Windows Management Systems. Maintained and managed the squadron military and public Internet webpages. Process controls and implements all server and system required patches. Managed and tracked all computer security breaches, compliance, and upgrades. Show less