• Confer with clients by email and telephone to provide information about products and services.• Maintain extensive knowledge on product line and innovations. Provide exceptional service to achieve weekly sales goals.• Recommend products to customers based on needs and interests. Quote prices, terms, lead times and delivery dates.• Act as a liaison between production, accounting and management team to meet customer demands and inquiries. • Resolve complaints regarding services and policies. • Data entry of purchase orders from web, email and fax into customer database. Follow up with customers as needed.• Recommend service and product innovations and improved work flow within the sales department.

• Answered phones and greeted customers and visitors. Signed in visitors and announce their presence to appropriate individuals.• Provided clerical support to customer service and inside sales.• Processed web, fax and email orders to support inside sales team.• Typed quotes and correspondence to send to customers.• Filed, organized and maintained accounting and sales records.• Added and organized accounts receivables, receipts and invoices. Emailed invoices to customers.• Prepared reports and spreadsheets in Excel. • Completed weekly summary reports.• Assisted with data entry of mail and email lists.• Completed other various tasks, follow-ups, and duties as needed.

• Built daily and weekly service schedules, and organized appointments for 26 employees for an average of 3,000 customers per month.• Frequent telephone communication regarding service inquires, service issues and scheduling. Investigated customer grievances and set resolutions.• Data entry regarding service appointments and client notes into customer database.• Oversaw and assisted office employees with various duties.

• Resolved customer complaints, and focused on preferences regarding sales and services.• Maintained high standards and efficient running of the store during the Manager's absence.• Assisted Manager with payroll and budgeted hours.• Maintained adequate precautions for security of premises, stock, employees, and customers.• Assisted in the training and development of all employees within.