Beth Gates Email & Phone Number

Cohasset, Ma, Us

United States

Dorchester, Massachusetts, United States

• Drive performance and optimization of Third Party Services to meet established corporate priorities to drive alignment with IT vision, execution, policies and standards.• Collaborate with Stakeholders to ensure all Third Party Risk Management (TPRM) activities are completed on time with no quality failures resulting in improvement of reported activities from 14% to 100%.• Collaborate with Financial Management and Vendor Management teams to connect both programs and drive reduction in vendor management breaches across IT Infrastructure resulting in realization of ~$300k in unapplied credits.• Maintain understanding of overall business functions within Infrastructure.• Organize, define parameters and manage assigned Infrastructure projects.• Participate in planning, research, analysis, development, and implementation of new and modifications to existing processes to manage and govern vendors.• Represent business line as subject matter expert on vendor management.• Focal point for external service providers regarding vendor management topics.• Participate in Third Party Assessments as Business Unit Risk Manager to liaise with vendors and assessors ensuring all requirements are met and any identified risks are mitigated.• Monitor and report on Infrastructure TPRM Key Risk Indicators to Management.• As First Line of Defense drive program adherence through training and guidance.• Maintain two-way communication with Second Line of Defense.

Boston, Ma

• Acted as primary Vendor Manager for Network and Telecommunications Vendors.• Escalation point of contact for vendor related issues.• Created full circuit inventory for Network Team.• Managed billing discrepancies and achieved service credits of ~$20k.• Identified areas for cost containment/avoidance saving ~$100k.• Partnered with Third Party Vendors to obtain governance evidence that met program requirements.• Supported and guided Service Managers is improving documentation to meet TPRM requirements

•Monitor the operation of the network and systems to ensure proper functioning of lines, hardware and software.•Evaluate the benefits of changes in hardware, communications protocols, switching methods, access methods and tariffs, systems and tools.•Participate with vendors and common carriers during problem analysis/resolution as required.•Prepare and maintain technical specifications and documents, drawings, system documentation and operating manuals•Assist in the evaluation of vendor proposals and in the procurement of software•Experienced on Avaya Aura platform including Communication Manager, System Manager, Session Manager, Application Enablement Server, Session Border Controller, and Call Management Server•Experience deploying and supporting VoIP end points, including h.323 and SIP devices, as well as VoIP trunks and carrier SIP solutions.•Experience performing software upgrades on Avaya Aura Platform•Experience with Nice Voice Recording Platform, IPC trading recording, ACD call setup and CMS reporting•Nuance Speech Attendant System Administrator

•Managed global staff of 4 (engineers and administrators)•Managed global telecommunications network comprised of various systems including Nortel, Avaya, Intertel and Cisco.•Responsible for research, selection and implementation of telephony services and disaster recovery plan globally.•Designed, implemented and managed project for vendor neutral Voice over IP solution•Built several call centers•Managed audio/video/web-conferencing•Managed vendors and monitored SLA compliance

•Consultant to management and employees in employment and technical areas.•Managed telecommunications and office equipment and contracts.•Supervised receptionist position. Coordinate coverage.•Provided training and support to organization on voice and data systems.

•Managed Nortel Meridian 1 Option 61C PBX with voicemail and Dictaphone recorders in trading environment.•Supervised staff of 6 in telex department, mailroom, trading support, switchboard and courier•Developed plans for and managed site relocations, technology replacement and upgrades. Direct project implementation•Managed vendors and monitored SLA compliance