Responsibilities• Manage the physical security program for the entire SunTrust footprint – 1,700 branches, buildings and Data Centers• Oversee the risk assessments process at all locations• Responsible for a team of 9 Physical Security Specialists across the east coast• Develop, document, implement and maintain standards for installation of security equipment • Develop, document, implement and maintain corporate security policies and procedures to mitigate risk• Manage threats related to workplace violence, executive protection, protests, civil disruptions and natural disasters• Involved in departmental strategic planning • Manage vendor relationships for outsourced security functions; monitor quality of service, communicate procedural changes and escalate issues• Develop relationships across lines of business to improve risk mitigation• Involved in branch design to minimize security risks Key Accomplishments• Developed a business case and obtained funding for the purchase and installation of card access controlled turnstiles - total project cost was $300,000• Oversaw the bid and contract negotiations for contract security officers – $2.6 million annual spend• Assumed role of Relationship Manager for our card access and alarm monitoring vendor and oversee the improvement of their poor performance • Developed and implemented a custom web-based automated card access request form• Researched and implemented an ATM anti-skimming pilot • Received an audit rating of “Effective” for the Physical Security program in 2010

Responsibilities• Coordinate all aspects of the security, safety programs, fraud investigations and processing of garnishments, levies and subpoenas for a $2.2 billion bank. • Established risk level of each location, by using crime indexes, crime history, transaction volume, cash level, etc.• Inspect branches and other bank locations in order to evaluate security needs and establish a schedule for upgrades and replacement of equipment, such as closed circuit surveillance, access control system, burglar alarms and motion detectors• Researched and purchased badge and access control systems and closed circuit digital video equipment• Investigate cases of bank fraud, both internal and external• Receive and react to information from branches, other banks, police and other law enforcement officials regarding suspected fraud cases• Prepare cases for presentation to law enforcement for prosecution and testify at trials of suspects• Prepare internal reports of fraud cases along with discipline recommendationsKey Accomplishments• Developed, implemented and maintained an alert system for the bank• Developed and implemented robbery response packets for branches• Developed and conducted fraud training for branch personnel• Designed a database to track lossesAVP, Retail Banking Officer• Executed daily operations of three progressively larger, poor performing branches significantly improving their productivity and profitability• Interviewed and hired branch staff• Trained and managed Tellers, Personal Bankers, Lead Tellers and Supervisors at each location• Contacted customers and business, community and civic organizations to promote goodwill and generate new business• Operated with an established budget and evaluated data pertaining to costs to plan an annual budget

Corporate TrainerDeveloped and conducted Teller, New Account, Branch Manager and operational training programsCall Center SupervisorResponsible for 20 – 25 call center representatives. Managed schedules, managed call queue, conducted training and coachingOperations OfficerTeller and New Accounts Representative