Using my technical knowledge for existing clients to troubleshoot and test configurations, update client integrations, monitor system performance and quality, recommend items that should be promoted to the production environment and ensure applications meet Flywire standardsPartner with the product and engineering teams on all aspects of Flywire’s product solutions for higher educationWork closely with Implementation, Technical Support and Relationship Management to understand client needs, complex configurations, and annual system updates. Partner with product management and engineering, produce, maintain, and disseminate technical product documentation for both internal and external partnersProvide mentorship to new hires as they learn about Flywire products, integrations, and implementation policies and proceduresAssist with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectivesContribute to an ever improving culture and customer experience every day