Beth Hendrickson Email and Phone Number

Responsible for the entirety of the lunch business including metrics such as sales, labor costs, people management/growth, and guest experience. Worked side by side with the General Manager to achieve metric goals and to continue people development. Proven success in key metric areas such as a $2 increase in average guest check and 5% guest count increase for the 9am-5pm lunch business year over year. Combined those metrics equal to upwards of a $15,000 increase in net profits per… Show more Responsible for the entirety of the lunch business including metrics such as sales, labor costs, people management/growth, and guest experience. Worked side by side with the General Manager to achieve metric goals and to continue people development. Proven success in key metric areas such as a $2 increase in average guest check and 5% guest count increase for the 9am-5pm lunch business year over year. Combined those metrics equal to upwards of a $15,000 increase in net profits per month.Individually trained two new shift managers, and completed training of all new hires for the Front Of House alongside the GM.Directly managed 5 shifts a week totaling 40+ hours with up to 10 employees, including weekend brunch shifts which regularly bring 150+ guests.Maintained high customer satisfaction by identifying new guests and regulars, coordinating large and/or private parties, and directly resolving 100% of guest experience misses.Responsible for all environment concerns and upkeep. Placed weekly orders for product needs, placed service calls, and regularly updated and impacted cleaning task calendars. Show less