Beth Higgins Email & Phone Number

New York, Ny, Us

New York, United States

Providing technical expertise and solutions-based consulting to help our customers fully leverage ServiceNow's capabilities to address their business challenges.

New York City Metropolitan Area

Supporting the sales process with technical expertise and ServiceNow solutions to meet customer requirements for delivery and steady state services.

New York City Metropolitan Area

Customer-focused delivery of ServiceNow solutions for clients in various industries.

Greater New York City Area

Dynamic transition and transformation project and program management for global clients.

Greater New York City Area

Managed a continuous process improvement program for enterprise IT processes including oversight for vendor processes, ensuring appropriate integration with McGraw-Hill internal processes. Partnered with vendor to identify and address gaps incurred during outsourcing to ATOS. Identified commonalities within business segment processes which could be streamlined into enterprise processes.

Greater New York City Area

Implementation and facilitation of the Configuration Management process, including process engineering, implementation, training, maintenance, compliance.Delivered the proof of concept for McGraw-Hill’s first Configuration Management Database (CMDB), two months early and 65% under budget.CMDB met the requirements of IT Operational processes as well as critical business functions such as Risk Management, Business Continuity Management, Enterprise Architecture, Financial Management and Business Service Management

Greater New York City Area

Managed the quality and effectiveness of McGraw-Hill customer support services throughout the support lifecycle. Managed a team of 5 direct reports, and a global team of 30 consultants and employees to ensure ongoing improvements in Service Delivery Management through Six Sigma methodology and a robust IT Metrics reporting structure. Continued to own and supervise the New Business process, a single point of work intake for introducing new or enhanced technology into the McGraw-Hill environment.

Greater New York City Area

Defined, designed and implemented the Global New Business Acceptance process, providing a single point of work intake for introducing new or enhanced technology into the McGraw-Hill environment of 25,000 global employees.Facilitated “Day One” support requirements for eight McGraw-Hill acquisitions ranging in size from 12 regional to 850 global personnel.Additional positions at S&P Global (The McGraw-Hill Companies): - Systems Engineer, BusinessWeek Magazine - Technology Project Manager, BusinessWeek Magazine