Director Of Communications & Customer Experience
Current
North Carolina State Health Plan For Teachers And State Employees
Jul 2017 - Present
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Beth Horner Email & Phone Number
Director of Communications & Customer Experience at North Carolina State Health Plan for Teachers and State Employees
at
North Carolina State Health Plan for Teachers and State Employees
1 work email found
@shpnc.org
2 phones found area 919
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
North Carolina State Health Plan for Teachers and State Employees
Role
Director of Communications & Customer Experience at North Carolina State Health Plan for Teachers and State Employees
Location
Raleigh, North Carolina, United States
Who is Beth Horner? Overview
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Quick answer
Beth Horner is listed as Director of Communications & Customer Experience at North Carolina State Health Plan for Teachers and State Employees at North Carolina State Health Plan for Teachers and State Employees, based in Raleigh, North Carolina, United States. AeroLeads shows a work email signal at shpnc.org, phone signal with area code 919, and a matched LinkedIn profile for Beth Horner.
Beth Horner previously worked as Director of Communications & Customer Experience at North Carolina State Health Plan For Teachers And State Employees and Customer Experience & Communications Manager at North Carolina State Health Plan For Teachers And State Employees. Beth Horner holds Master Of Science, Journalism And Mass Communications from Iowa State University.
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Email format at North Carolina State Health Plan for Teachers and State Employees
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{first}.{last}@shpnc.org
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Profile bio
About Beth Horner
Dedicated and enthusiastic communications director with more than 18 years experience managing various messages to influence behavior change. Well-versed in all phases of strategic planning, implementation and evaluation to produce positive results and achieve objectives. Ability to lead a team and coordinate efforts among multiple vendor partners to meet the needs of the organization.
Listed skills include Strategic Planning, Microsoft Office, Marketing, Microsoft Excel, and 8 others.
Current workplace
Beth Horner's current company
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North Carolina State Health Plan For Teachers And State Employees
4 roles
Beth Horner work experience
A career timeline built from the work history available for this profile.
Customer Experience & Communications Manager
North Carolina State Health Plan For Teachers And State Employees
- Manage the State Health Plan’s marketing and communication efforts to align with the Plan’s strategic goals and priorities for approximately 680,000 members
- Manage the customer experience staff to ensure all customer facing processes, communications and outreach efforts provide the best member experience possible
- Manage all communication platforms including website, e-newsletters, presentations, marketing materials, member mailings and social media presence
- … Show more
- Coordinate the solicitation of feedback from members through a variety of data collection methods to determine satisfaction and member engagement
- Responsible for leading and managing the implementation of a multi-faceted communication strategy for Annual Enrollment to encourage members to take action regarding their Plan benefits
Apr 2011 - Jul 2017
Public Information Officer
Ncdot: North Carolina Governor'S Highway Safety Program
- Managed all communication, marketing and advertising efforts to support the agency’s mission of promoting highway safety in North Carolina
- Managed Public Affairs department; supervising an administrative assistant and highway safety specialist
- Prepared speeches, press releases and materials to support agency events and campaigns
- Coordinated kick-off events for highway safety campaigns such as “Click It or Ticket” and “Booze It & Lose It” and other special events as needed
- … Show more
- Utilized data to drive the marketing strategy in order to determine the most efficient way to reach target audiences to impact behavior change
Oct 2005 - Apr 2011
Marketing Consultant
- Managed the development of various consumer and channel marketing materials including brochures, flyers, advertisements, newsletters and kits
- Managed the creation of quarterly promotional presentations promote the use of marketing materials in an effort to increase material sales
- Assisted in the development of a new on-line marketing material ordering system including data and inventory management, system maintenance, and promotional communications to introduce and educate sales… Show more
- Assisted in the development of a new on-line marketing material ordering system including data and inventory management, system maintenance, and promotional communications to introduce and educate sales force
- Prepared communications and special promotional collateral used to promote the use of new marketing materials
- Acted as the liaison on product and program rollouts and managed the creation of marketing materials to support the rollouts
Aug 2004 - Oct 2005
2 education records
Beth Horner education
Master Of Science, Journalism And Mass Communications
Bachelor'S Degree Of Arts, Communication Studies
University Of North Carolina At Wilmgton
FAQ
Frequently asked questions about Beth Horner
Quick answers generated from the profile data available on this page.
What company does Beth Horner work for?
Beth Horner works for North Carolina State Health Plan for Teachers and State Employees.
What is Beth Horner's role at North Carolina State Health Plan for Teachers and State Employees?
Beth Horner is listed as Director of Communications & Customer Experience at North Carolina State Health Plan for Teachers and State Employees at North Carolina State Health Plan for Teachers and State Employees.
What is Beth Horner's email address?
AeroLeads has found 1 work email signal at @shpnc.org for Beth Horner at North Carolina State Health Plan for Teachers and State Employees.
What is Beth Horner's phone number?
AeroLeads has found 2 phone signal(s) with area code 919 for Beth Horner at North Carolina State Health Plan for Teachers and State Employees.
Where is Beth Horner based?
Beth Horner is based in Raleigh, North Carolina, United States while working with North Carolina State Health Plan for Teachers and State Employees.
What companies has Beth Horner worked for?
Beth Horner has worked for North Carolina State Health Plan For Teachers And State Employees, Ncdot: North Carolina Governor'S Highway Safety Program, and Wells Fargo Home Mortgage.
How can I contact Beth Horner?
You can use AeroLeads to view verified contact signals for Beth Horner at North Carolina State Health Plan for Teachers and State Employees, including work email, phone, and LinkedIn data when available.
What schools did Beth Horner attend?
Beth Horner holds Master Of Science, Journalism And Mass Communications from Iowa State University.
What skills is Beth Horner known for?
Beth Horner is listed with skills including Strategic Planning, Microsoft Office, Marketing, Microsoft Excel, Marketing Strategy, Account Management, Team Building, and Creative Direction.
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