Beth John Email & Phone Number

Watford, United Kingdom

• Support the Area Revenue Team with a variety of tasks in order to maximise the top line revenue, exceed targets and deliver effective pricing strategies.• Manage the room inventory at the hotels especially within group & wholesale segments.• Manage and support the relationship between Revenue, Groups and Travel Trade Teams ensuring SLA’s are maintained.• Support the relationship with external Travel Trade clients.• Controlling the allocation of inventory available to Travel Trade clients.• Planning and support of contract re-negotiations with Travel Trade clients.• Supply reports on Travel Trade client usage for key stakeholders.• Manage loading of rooms on client(s) extranet systems.• Manage and quote for transient group bookings requests for the relevant market in line with business processes and guidelines, which currently uses the IDeaS Revenue Management System.• Support the Revenue Managers with ensuring that all hotels have appropriate inventory on sale, for example liaising with Facilities and HBST to make sure that offline rooms are kept to a minimum in key locations.• Support the Revenue Managers and IDeaS Revenue Management System with tactical rate decisions.• Support the Revenue Managers with rate loading into the IDeaS Revenue Management System. • Assist with any other reasonable request to support the Revenue Management of the Travelodge business

• Managing large enquiries from enquiry through to completion ensuring a personal relationship with the Client and to procure retention for future bookings.• General administration work involving contracting, invoicing and payment authorisation.• Use of in-house systems for data collection and invoicing.• Arrange meetings for the Clients and Hotels.• Managing Rugby World Cup bookings totalling £1.5m to ensure smooth progression through to completion.• Assist Travel Trade team with bookings and enquiries as well as Corporate bookings.

Thame, Oxon

• Manage Rural and Agency enquiries opening new cases for Sales for both Rural and Agency Teams.• General administration work involving invoicing and payment authorisation.• Use of in-house CRM systems for data collection, marketing and invoicing.• Arrange meetings for the Rural Team with Clients and Business Contacts.• Take minutes during all team meetings including the Monthly Management Meeting.• Independent work.

Canary Wharf

• Collaborate with contractors within the Ticketmaster Venuemaster program to ensure delivery of venue seating at Eton Dorney, Excel Centre (six arenas). Horseguards, RAB, Lee Valley, Velodrome, Aquatic Centre and Olympic Stadium. Confirm seating plans delivered in line with original seating plans to ensure accurate ticketing. • Olympic Games Venue Ticketing Manager, Lee Valley Canoe Slalom, voted best venue during the Games. Ticketing Venue Manager, Olympic Park Football Arena, Hockey Arena, The Mall, Horseguard’s Parade and Olympic stadium. • Major re-ticketing project at Lee Valley due to contractor error resulting in implementing a seat replacement exercise. I managed a 30 strong re-ticketing team to facilitate a seamless reseating process over a 5 day event period. Including corporate hospitality tickets and multicultural customer service.• Paralympic Games Ticketing Manager, Royal Artillery Barracks.

Financial Mathematics

Customer Service Management