Step Change Outsourcing are the longest serving partner of EE, the UK's largest Mobile Network (part of the BT Group).

• Create and manage an effective communications strategy, to raise awareness of Talarius through internal channels, PR, award nominations and events.• Ensure all communications are relevant, add value and align to our company values.• Working effectively with the UK leadership team, having monthly 1:1’s with all members, including the CEO, to understand their communication needs and present new ideas. • Create and manage events to support a fun, engaging working environment as well as aligning themed events to fundraise for our company charity. I also help facilitate our Annual Conference for 300 Operations Managers, Field Based Engineers and Support Centre Colleagues.• Produce and manage effective communication channels to meet all areas of our businesses needs, including field based colleagues who have limited internet and phone access.• Manage follow up meetings to discuss feedback for continuous improvement; to help measure for future events. • Created, launched and manage our colleague ideas scheme *a bronze finalist for the UK Employee Experience Award 2016* resulting in over 500 ideas in the last 18 months. • Delivered the company’s value and engagement workshop across our Operations division, alongside the leadership team.• Working with the leadership team and the CEO to produce the companies first ‘ethical plan’ to adopt from 2016-2020.• Manage, source content and write the editorial for the internal magazine, produced quarterly. • Manage, source content and write the editorial for the weekly newsletter to send to all 1000 employees.• Manage the production of the CEO blog and Operations Director quarterly video blog.• Develop a fun, engaging working environment – introducing hot desks, games room, a gym and shower facilities at our Support Centre.• Responsible for managing all communications both internally and externally, where I liaise with our PR team on a quarterly basis to plan future external comms.

• Manage the development and execution of the internal company magazine• Introduce new artwork and present to the Business• Manage and develop the creative process of promotional campaigns both local and national – creating a brief, providing direction on the message, copy and creativity; working with our external design agency to the final execution.• Communicating marketing updates and development training internally, to all venue staff across all venues• Manage the Loyalty Scheme system• Provide monthly reports and updates on the Loyalty scheme• Plan and produce content for the Learning and Development programme – Marketing and Promotions platform.• Locate local external advertising opportunities• Manage the trial of Twitter• Event Management – help facilitate our Company Roadshow• Media Relations – contact with local newspapers and Radio stations• Manage multiple projects simultaneously, ensuring Marketing is on time and within budget• Support the progression of our newly refurbished venues• Build relationships with suppliers & negotiate fees• Ensuring all Marketing point of sale is in accordance with the Gambling Act and Advertising Commission

Overall responsible for the Marketing across all venues across the UK.Key Achievements:• Plan, produce and manage the company internal magazine.• Introduce new artwork and present to the business.• Delivered the Company Value and Engaging programme to colleagues across the UK.• Ability to inspire and be creative, paying attention to detail.• Regular meetings with our third party design agency.