Working alongside my counterpart in North America and guided by the Global Operations Director, this role involves ensuring the team are operating in the most effective way possible; that handoffs with the client are as smooth as possible, all processes are effectively mapped and documented, that the team is trained and confident in how they need to be working. Also responsible for the design and delivery of effective Operations Reporting, designed to give leaders the insight required to effectively manage the account, and also working alongside the central reporting & analytics team to roll out a new BI tool to the team and the Client. Alongside this I am managing the implementation of a new integration between the client ATS, Workday, and Cielo's in-house tool, TalentCloud.

Responsible for the management of a team of 12 analysts globally (North America, Europe, LATAM, Asia) to ensure the effective delivery of the reporting service to over 25 Client Services teams and Clients. Mentoring, coaching and developing the team and acting as first point of contact for delivery concerns from my team and client services alike.

Remotely leading a team of 5 analysts and 1 reporting coordinator based in Europe and Manila to deliver accurate and timely reporting across EMEA, ensuring new tools and technologies are adopted and utilised effectively by both client teams and the analyst population and responsible for continuous improvement of the service offered by the Reporting & Analytics team.

Seconded into a Project Manager / Business Analyst role working closely with our implementation and technology teams to support in the design and rollout of Cielo TalentCloud solutions for our client teams across EMEA.Cielo TalentCloud is a flexible platform designed to deliver great experiences, elevate meaningful insights, and accelerate recruiting performance. Combined with the expertise of Cielo’s global RPO teams, this reimagined platform elevates our clients' existing technology strategies to achieve their vision. Cielo TalentCloud, powered by SmartRecruiters’ workflow management, includes an ecosystem of integrated partners and client systems plus an open marketplace of point solutions. These come together in one seamless platform designed for today and future-proofed for tomorrow.

In my role as Continuous Improvement Manager I sat within the central Operations team and worked across multiple clients and projects, ensuring that systems were optimised for our client teams, process was fit for purpose and that MI was accurate and meaningful.

Responsible for improving reporting capabilities and driving decision making by ensuring recruiters adhere to process and comply with systems 'best practise' to enable accurate and relevant data to be extracted, interpreted and presented to both internal teams and clients. Managing one Reporting Coordinator who supports with the BAU reporting across my portfolio of clients, allowing me to spend more time analysing the data, highlighting trends, identifying opportunities and making impartial recommendations to the Account Managers with regards improving performance of both team and commercials.I also took on responsibility for looking after the EMEA and APAC portions of our Global Reporting suite, working with my counterpart in America to ensure that performance and trends were reported in a consistent way across the globe allowing an overall view to be built of company delivery. This included establishing new processes and reports, both within the MI team and the Account Manager population, as well as becoming familiar with a new technology to allow me to build a new set of global dashboards.

This role started as a three month secondment ‘babysitting’ the Dialog account between the old Delivery Manager leaving and a new Account Manager starting, acting as a single point of contact for Hiring Managers and Directors, Agencies and off-site Recruiters. After this period I was asked to continue with the account on a permanent basis to review existing administrative and system-based processes, assess whether fit for purpose, identify areas for improvement, map and document new and more efficient ways of working and implement them within the team. This resulted in my role being supported by three Recruitment Coordinators (one in Swindon, one in Germany and one in Hong Kong) whom I was responsible for recruiting, inducting, training and subsequently managing their workloads and giving day-to-day direction.I was also responsible for all of the MI and reporting for the account, both internally (monitoring financials, performance against KPIs, Recruiter delivery etc.) and externally to the Client. This meant becoming fully familiarised with the database in order to build reports on the system, managing data accuracy across the team, regular meetings with key stakeholders to define what they wanted to see in their reports and creating templates in Excel involving complex formulas to pull the relevant information together and present in a logical and meaningful manner. Invoicing (both production for Ochre House and management of supplier invoices) also fell under my remit, as did control of the account’s Advertising budget and meeting & travel booking for the team.

Seconded as a Senior Recruitment Advisor, recruiting for roles within our Head Office functions and within client account teams at all levels, including Recruiters, Delivery Managers, Client Service Managers & Directors and Coordinators. Responsible for managing the full recruitment process from taking a thorough job brief to creating job adverts, selecting the right channels to advertise through, direct sourcing and headhunting of candidates, telephone interviewing, shortlisting, arranging assessments, providing feedback, making offers and dealing with all associated paperwork.

Following the success of the Outplacement Centre in Somerfield, I was asked to help establish, run and manage the closing of the Kraft Outplacement Centre (Resource Centre) in their Cheltenham office, which shut at the end of 2011. Responsibilities here were as below, with the addition of being responsible for creating the employee database, set up a reporting suite to pull information for the client on a weekly basis, writing and sending out all communications to the business (including regular updates on activity taking place in the Centre, career fairs, monthly Newsletters and FAQ sheets etc.) to ensure colleagues were aware of upcoming events, and handling all employee bookings onto 121 sessions and workshops.

This position was based in the Outplacement Centre in Somerfield Support Centre, which was set up to assist those employees displaced when the Co-operative bought the company in gaining alternative employment. Acting as the first point of contact for all 950 colleagues eligible for Outplacement support, this role involved coordinating all activity within the centre, managing the diaries and availability of our Penna (3rd party specialist Outplacement partners) coaches and organising Outplacement events such as workshops, careers fairs, agency days, pensions sessions etc. I also conducted diagnostic 1:1s with colleagues at all levels of the business to introduce them to the Outplacement service and discuss the options and services available to them and was accountable for all reporting to ensure that SLAs and KPIs were adhered to.

I started my employment with Ochre House (now Cielo) working on Somerfield Support Centre roles in a Resourcer / Administrator capacity, before temporarily assisting with another client's recruitment and Graduate scheme after the Co-operative's offer to purchase Somerfield was accepted and Support Centre recruitment placed on hold.I then took on the challenge of delivering the recruitment for Somerfield's 09/10 Graduate scheme, working closely with a marketing company to produce copy for all marketing materials, visiting and giving presentations at various Universities and managing a tight budget, before moving on to recruit for Store Managers, Trading Managers and Supervisors across Scotland and Northern England.Most recently I worked for the Co-operative Food, recruiting for Head Office roles across all departments, splitting my time between Bristol and Manchester.

6 month contract position as 'Contract Coordinator', a role in which I was responsible for overseeing the acquisition of a large new client. In this role I attended important client meetings and was responsible for providing feedback on our progress with their contracts and helping to resolve any issues that arose, liaising regularly between the client and surveyors, improving existing processes and systems and taking on an increasing number of tasks and responsibilities throughout my employment.

In this role I was responsible for all of the company's administration and facilities management across 2 offices. This included:•PA responsibilities for the MD and Operations Manager, including diary management, arranging travel and accommodation•Answering all telephone calls to the office•Meeting and greeting all visitors in a polite and professional manner•Handling all CVs received via post and e-mail•Communicating with applicants and clients via phone, e-mail and letter•Registering new candidates on the database, ensuring that confidential information was respected at all times•Writing vacancy advertisements and placing them on job boards•Maintaining and updating our own website•Creating and sending out e-newsletters and updates to candidates and clients•Maintaining office and stationery supplies•Ad hoc projects as instructed by MDIn addition I was responsible for handling all building and equipment queries, liaising with our IT support company to resolve all computer issues and running payroll in the Finance Manager’s absence.

My role of 'Lettings Negotiator/Senior Administrator' included conducting viewings and inspections of our properties, negotiating lets with prospective tenants and landlords, corresponding with tenants and landlords via letter, telephone and e-mail, creating and manipulating computer databases as required, creating and handling contracts, ensuring post was sent every evening, banking cash on a weekly basis, keeping a petty cash log for the office and chasing outstanding rents. Also responsible for ensuring the window display and website were kept up to date, and for organising our adverts in the paper.