Beth Kushner Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

• Provide excellent customer service to both members and nonmembers via telephone, email, and chat with prompt responses and by anticipating needs• Assist with facilitating merge to new membership model by discussing options with current members, following up as needed, and updating CRM database • Act as a subject matter expert on various Council offerings, including membership options, for-fee services, and members only online portal• Train additional Member Experience Specialists on the position, including creating "how to" guides

Denver, Co

• Coordinate meeting room, catering, and sleeping room needs for all incoming group business and serve as direct on-site contact; communicate relevant group information to front desk, housekeeping, and culinary teams for flawless execution • Set up billing for events, post charges, and reconcile invoices• Identify potential group business opportunities via in-house guest surveys, organize amenities, and conduct site tours• Created and implemented front desk incentive program to increase lead generation• Modified existing catering menus and partnered with third party caterer leading to increased revenue

Orlando, Florida Area

• Supported three Senior Sales Executives handling groups 301+ rooms on peak on team that was awarded 2016 Marriott Property Sales Team of the Year for the Eastern Region• Drove sales process by creating proposals, contracts, floor plans, and sales kits using CI/TY, MS Word, and Excel• Advanced groups to be turned over to Events, including comparing CI/TY to the contract for accuracy• Designed client correspondence to promote various booking incentives and hotel initiatives • Distributed leads from CI/TY, CVENT, and StarCite to appropriate Sales Managers

Kissimmee, Fl

• Facilitated the on-site execution of conferences with upwards of 5,000 attendees in a four diamond resort with over 400,000 square feet of meeting and convention space and 1,301 guest rooms• Fostered strong relationships with meeting planners by offering problem solving skills and acting as a client advocate to numerous departments, such as event set-up, banquets, housekeeping, and front desk• Attended conference pre-convention and post-convention meetings and review all group related documents including resumes, history, and events orders via CI/TY software; Created post-convention reports to ensure flawless service to returning conferences• Planned departmental recognitions to promote a fun and engaging work place

• Checked-in and checked-out guests while upholding strict LRA standards for a four star hotel• Demonstrated extensive knowledge of 1,641 room property and drive on average an additional $1,000 in room revenue monthly through up-selling• Acted as a liaison between guests and various departments to resolve guest inquiries and ensure satisfaction• Performed end of day procedures such as taking inventory, running audit, preparing billing statements, and gathering/distributing information to staff on incoming groups

Tallahassee, Florida

• Fulfilled artists' catering requirements and set up dressing rooms in an aesthetically pleasing manner• Managed an expense budget of over $20,000 and represented the hospitality department on the Executive Committee• Trained hospitality team of two staff members and eight volunteers• Created monthly hospitality schedule and coordinate team-building activities• Worked event staff, including events with over 2,000 guests in attendance, promoting a safe and fun environment