Beth Lawrence Email & Phone Number

Columbia, South Carolina, United States

• Coordinate monthly billing and preparation of monthly invoices and email to individual accounts for funding• Set up billing tables for new and existing accounts• Respond to and resolve customer inquiries. Contact plan administrators and internal/external customers to resolve issues/problems• Work with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing• Prepare and issue contracts, benefit books, and standard/custom ID cards• Receive and log subscriber and member enrollment applications to the system• Process/key applications including new enrollments, terminations/cancellations, changes, renewals and update all electronic enrollment files• Work edit/error reports generated from membership transactions• Maintain logs of customer accounts and benefits

Charleston, South Carolina, United States

• In addition to working with Accounting on preparing, sending and releasing of the weekly check registers, also, coordinated monthly billing and preparation of monthly invoices and emailed to individual accounts for funding• Responded and resolved customer inquiries• Ensured relevant/appropriate group structure, status, benefits, and/or billing• Prepared/issued contracts, benefit books, and standard/custom ID cards• Received and logged subscriber and member enrollment applications to the system• Process/key applications including new enrollments, terminations/cancellations, changes, and renewals• Maintained logs of the customer accounts and benefits• Received/distributed funding for accounts to reconcile monthly invoices and release of medical claim payments• Worked with CEO and supervisor in developing official training guides and procedures for various departmental roles • Consistently met and exceeded expectations on each annual review

Charleston, South Carolina Area

• Assisted with the same tasks as the previous job with additional responsibilities to include COBRA Administration for all accounts and supporting the Accounting Supervisor• Supervise department employees as a team leader • Provide professional and courteous support to clients, participants and agents by researching issues and staying apprised of COBRA regulations • Distribute all required COBRA notifications (terminations, general notices, late payment notices etc.) within the required deadlines• Maintain and balance accounting COBRA records (monthly payments, IRS reports) for different departments within office• Utilize various medical claim systems to run weekly check registers and send notifications to accounts for claim funding• Release claim payments as approved by accounts• Distribute manual checks printed/received to appropriate vendors• Reconcile bank accounts for specified accounts monthly• Maintain/track refund checks and posts to the system• Perform weekly bank deposits for various accounts for Accounting• Re-price Out of Network tertiary claims (HCPC FORM 1500 and UB04, as well as other formatted claims) where I became familiar with medical terminology and ICD-10 codes• Follow up on all outstanding compliance documents for Health Reimbursement Arrangements, Flexible, Spending Accounts and Summary Plan Descriptions.

Memphis, Tennessee, United States

Executive Assistant • Field Assistant II - performed the same as previous job with additional responsibilities to include supporting the Market Manager as an executive assistant, high level reporting of sales metrics, setting up new sales opportunities for the sales representatives and preparing the renewal information for delivery to customers. Field Assistant 1/04-7/06 • Supported the Customer Service Manager and Human Resources, including New Hire setups • Managed front office and provided administrative support to the Market Manger, Director of Service and Customer • Maintained records control, filing, 60 line phone system, mailing, office supply purchasing and equipment maintenance. • Prepared and organized Broker/Customer conference calls, meetings, presentation materials and developed travel itineraries • Prepared various weekly Service and Sales reports for Managers • Organized and Maintained Excel spreadsheets for various tracking purposes • Coordinated with IT Support help desk as a liaison regarding office computer issues • Organized and Coordinated office social events, which included supporting events such as the PGA Tour and hosting guests • Nominated two years running for the company’s Employee Recognition Program National Accounts Service Assistant 11/00-1/04 • Submitted Benefit booklet requests and financial/non-financial changes to customer contracts • Coordinated and created enrollment materials for annual benefit enrollments • Requested Schedule A (5500) forms on accounts for tax filing • Tracked case status and amendments with appropriate Home Office areas • Prepared administrative guides, mailers and presentation materials • Responded and researched information for customer’s inquiries • Prioritized, negotiated and developed traveling itineraries and scheduling of appointments • Secured meeting rooms, room equipment and organized and developed meeting materials