Vice President Customer Experience
CurrentLead an international implementation and professional services team to ensure client success with the use of the QEST Platform to maximize business efficiency. Collaborate with sales for strategic business development activities. Maintain awareness of competitors, customers, markets, and new industry developments and standards. Implement strategies to achieve the company’s overall vision, mission, values, beliefs, and strategic goals as part of the leadership team. Select, manage, and develop a high performing team with the goal of enhancing professional development and personal growth, providing training and mentorship. Manage process changes, enhancements, and modifications to facilitate implementation of new or improved business processes internally and with clients.Manage relationships with key clients.