Convey App, Program Coordinator
Built a system for organizing and managing the lifecycle of 40 prospective, new and existing clients, while executing contracts, deliverables, and invoicing, supporting 26% growth in 2021. | Trained clients, customized workflows, and managed each organization’s onboarding process. | Facilitated system integrations and implementations through collaboration with end users and stakeholder technical teams to create customized workflows in compliance with each client’s unique requirements. |… Show more Built a system for organizing and managing the lifecycle of 40 prospective, new and existing clients, while executing contracts, deliverables, and invoicing, supporting 26% growth in 2021. | Trained clients, customized workflows, and managed each organization’s onboarding process. | Facilitated system integrations and implementations through collaboration with end users and stakeholder technical teams to create customized workflows in compliance with each client’s unique requirements. | Overhauled and orchestrated client invoicing shift from subscription renewal date to fiscal year through close collaboration with Convey Business Unit and Accounts Receivable, creating consistent revenue streams | Provided multi-level support and direction across the entire client lifecycle, from prospect development, to onboarding and system integrations to contract management and invoicing. | Facilitated system integrations and implementations; trained clients; tested application and created job aids. | Departmental backbone: ensured clear, continuously updated communications across team members and clients throughout sales and onboarding phases. Show less