Beth Mitchell Email & Phone Number

Edinburgh, Scotland, United Kingdom

I design and create content for the organisation’s communications channels to promote operational messages. I use a combination of technical skills, strategic thinking and creativity to ensure effective communication and engagement.

Edinburgh, Scotland, United Kingdom

Joined the Communications team on a 12 week placement. Used my design skills to support and enhance digital channels to promote content across the business. Achievements:Created kinetic typography to market business updates/news increasing awareness and engagement for employees. Produced a video taking ownership to write a script, film, record and edit while applying the ‘Chase Voice’. Collaborated with colleagues to create engaging video content resulting in increased involvement with the department. Designed visual content to improve engagement with internal business updates. Managed JIRA workflow; raising tickets, creating subtasks.Supported with internal site maintenance, tracking content views and viewers on news articles. Took leadership on the creative side of campaign to improve engagement with the internal communications site.Undertook additional training and development to improve communication and writing skills.Career highlight: Designing a logo for ACE Optimise and seeing it used for official communications and marketing.

Edinburgh, Scotland, United Kingdom

Main responsibilities:- I conducted investigations for customer complaints daily, analysing and identifying root causes, including liaising with customers by phone and chat messaging to gather relevant information to calculate relevant compensation in line with FCA guidelines.- I used my initiative to collaborate directly with stakeholders to ensure investigations and processes were carried out correctly.- I had the ability to organise and prioritise casework in response to business demands while working well and maintaining relationships within a team.- I was recognised for having strong verbal and written communication skills as displayed through detailed reporting of investigations.- Regularly formulated complaint resolution letters to customers in line with FCA deadlines and SLA.Additional achievements:I recently raised a suggestion to the business to include information on the FAQ page about using cards abroad, which optimized the customer experience.Within the first 3 months of starting my role with my team, I was fortunate to be nominated for ACE Starter at Chase’s ACE Awards ceremony this year.

- Experience with handling and resolving customer queries at first point of contact.- Showed excellent proficiency providing great service in a timely manner and built rapport with customers while maintaining a positive attitude. - Showed proficiency in using various computer systems simultaneously. - Recognised for the ability to adapt to business needs and achieve key performance goals while providing quality customer service. - Built strong relationships within own team to promote positive change for the business.

Dundee, Scotland, United Kingdom

Designed and animated educational videos for children aged 5-12 to teach them about cybersecurity

Linlithgow, Scotland, United Kingdom

South Queensferry, Scotland, United Kingdom

Volunteered at the care home for the elderly specifically those with dementia and Alzheimer’s. Kept the elderly company making cups of tea, crosswords, quizzes and watching films

Bachelor Of Arts - Ba, Animation, Interactive Technology, Video Graphics And Special Effects, Upper Second Class Honours

Activities and Societies: During my time at university I was a part of the girls hockey team.I studied Computer Arts focusing on character.

Education record