Beth Monroe Email & Phone Number

• Certified Senior Power Coach consulting 20 key accounts in the North American home service industry, achieving company’s highest client retention rate at 80%
• Delivering $500K in annual revenue
• Directing relationships from C-suite to manager level with executive communication, strategic planning, contract fulfillment, issue resolutiono Client brands include Mr. Handyman, Mr. Rooter, Honey’s Air & Solar, AC.
• Retaining or retrieving 2 large accounts to recover $62K annually
• Training ≤ 100 CSRs in Power Selling methodology / 8-point Pattern of Excellence with one-on-one interface 2X / month each, developing technique, improving customer engagement and upselling, monitoring live calls, and.
• Executing all administrative management, including scheduling trainings, documentation, certifications, fielding client calls

Draper, Utah, United States

• Strategic relationship manager servicing 100 eBay sellers in fashion vertical, including both luxury and high-volume jewelry, high-end accessories, women’s clothing, authorized baby brand resellers, costume, and luxury.
• Increasing revenue in book of business by > 15% with a $1.3MM bump, 2011
• 2011 Top Selling Account Manager II with average client retention of 85%o Managing multiple $12MM / year accounts
• Strategizing to achieve 71% feature utilization with customized direction on upselling, proactive marketing, and customer engagemento Liaising to resolve poor consumer feedbacko Providing day to day platform.
• Analyzing client business data – to the day – for underutilized marketing strategies, submitting executive presentations in monthly sessionso Expanding Halloween costume accounts to 20% increase and year-round revenue.
• Achieving 83% success in monthly client contact vs 65% company average

Springville, Utah, United States

• Promoted to management team overseeing singular revenue source for real estate marketing firm in regional assignment covering US west – firm’s most active geography with 25% luxury clients
• Prioritizing workflows for team of 5 directing 350 contracted photographers
• Collaborating with resources nationwide to meet scheduling requirements, managing long-term contractor absences in high traffic locations, and meet time-sensitive demands of high-profile clients, e.g., Coldwell Banker.
• Leveraging marketing collateral to launch new service areas / highlight talent and train photographers to promote themselves

Springville, Utah, United States

• Awarded inaugural training position in company, developing professional education for all internal employees
• Training general support agents in taking calls from Day 1 of employment, eliminating 2 weeks of onboarding and non-revenue producing salaries
• Creating training for all 15 existing employees and ramp for new employees
• Improving average call scores from 50% to 95% customer satisfaction
• 2X nominated Employee of the Month, 2007
• Training all 350 photographers on proprietary image upload software PixZip

Springville, Utah, United States

• Remotely managing 15 call center PT employees in 4 time zones
• Training, monitoring, managing call quality to improve resolution time 70%
• Overseeing 200 customer service / sales calls per day
• Designing outbound campaigns to agency brokerages w/ vetted call lists
• Training in soft selling, upselling, promotions, and re-engagement

Provo, Utah, United States

• Driving MLM revenue with support of independent distributors in English & Russian
• Launching new distributors and account managers with comprehensive onboarding, training, and education

Provo, Utah, United States

Launching and/or managing 100 top accounts generating ≤ $35MM annually, achieving rapid growth, averaging 40% with 4 territory splits over 3 years

Provo, Utah, United States

• Teaching Russian 1, 2, 3, 4 and three 9th grade English classes of 37 students
• Advisor for Fresh Start Program, making home visits to incoming freshmen

B.A., Russian Teaching

Associate Degree, General Studies