Return On Digital are an award-winning results driven digital marketing agency offering services including Organic Search Engine Marketing, Paid Search and Social and Conversion Rate Optimisation. Providing digital marketing solutions for a variety of different clients. But, all with one main objective...to improve their Return from their Digital investment.Within the role of Client Services Manager at Return on Digital; I manage the Client Services team of Account Managers and… Show more Return On Digital are an award-winning results driven digital marketing agency offering services including Organic Search Engine Marketing, Paid Search and Social and Conversion Rate Optimisation. Providing digital marketing solutions for a variety of different clients. But, all with one main objective...to improve their Return from their Digital investment.Within the role of Client Services Manager at Return on Digital; I manage the Client Services team of Account Managers and Executive to ensure we are co-coordinating projects and building positive client relationships.As well as keeping in regular contact by telephone, e-mail and meetings to discuss the progress of campaign and deal with any questions that they may have. Overseeing the team and working closely with the digital marketing teams to act as main point of contact for clients and project manage the campaigns, to ensure they remain on track and clients are regularly updated. Show less

Return On Digital are an award-winning results driven digital marketing agency offering services including Search Engine Marketing, Pay Per Click, Conversion Rate Optimisation and Social Media. Providing digital marketing solutions for a variety of different clients. But, all with one main objective...to improve their ROI from online.Within the role of Account Manager at Return on Digital; I co-ordinate projects and build client relations once work has commenced on their project by… Show more Return On Digital are an award-winning results driven digital marketing agency offering services including Search Engine Marketing, Pay Per Click, Conversion Rate Optimisation and Social Media. Providing digital marketing solutions for a variety of different clients. But, all with one main objective...to improve their ROI from online.Within the role of Account Manager at Return on Digital; I co-ordinate projects and build client relations once work has commenced on their project by keeping in regular contact by telephone, e-mail and meetings to discuss the progress of campaign and deal with any questions that they may have. This includes working closely with the digital marketing teams to act as main point of contact for clients and project manage the campaigns, to ensure they remain on track and clients are regularly updated. As well as working with senior members of the team to organise and plan tasks and client meetings. Show less

Supplied day to day account management and communication between departments and was responsible for all contact with customers regarding their SEO and Social Media accounts, mainly dealing with issues and queries. Regularly liaised with the technical SEO team about the accounts, giving feedback and setting tasks.Also provided customer service to respond to customer queries and ensuring dealt with promptly by relevant team members. Completed customer service calls to customers to ensure… Show more Supplied day to day account management and communication between departments and was responsible for all contact with customers regarding their SEO and Social Media accounts, mainly dealing with issues and queries. Regularly liaised with the technical SEO team about the accounts, giving feedback and setting tasks.Also provided customer service to respond to customer queries and ensuring dealt with promptly by relevant team members. Completed customer service calls to customers to ensure satisfaction and to discuss reports. Show less

Managed the office on a daily basis and organised and oversaw the administration within the business resulting in her being the first port of call when anyone contacted the company with any queries. Also, managed the sales process and dealt with prospective clients by discussing the services they were interested in, organised and prepared for meetings with the directors, offered guidance through the decision process, liaised with them when work commenced to ensure everything to their… Show more Managed the office on a daily basis and organised and oversaw the administration within the business resulting in her being the first port of call when anyone contacted the company with any queries. Also, managed the sales process and dealt with prospective clients by discussing the services they were interested in, organised and prepared for meetings with the directors, offered guidance through the decision process, liaised with them when work commenced to ensure everything to their satisfaction and worked with the development team whilst the project in progress. Featured in 'The Young Urn's article in the September/October 2009 issue of The Lancashire Business View magazine. Administration skills and eye for detail ensured the office ran smoothly and that all of the processes were continuously being updated and improved. Show less