Working for Auxiliary & Business Services we cover a variety of areas for the College of Medicine on the Hershey campus. Student Housing, Mail services for the College as well as the Medical Center, University Fitness Center, and Conference Center. We also handle the maintenance of several buildings in the Hershey area and the leases for those buildings and others in the surrounding area.Duties in the Housing Office include:• Paying invoices in SIMBA for Auxiliary & Business Services, Housing Office and Mailroom• Processing Expense reports in SAP• Processing Rent payments for student housing and processing Direct Deposit of checks through PNC system• Processing students vacates and refunding Security Deposit• Invoicing students for parking tickets and inspection deficiencies during roommate vacates• Ordering office supplies for Auxiliary & Business Services, Housing Office and Mailroom• Entering maintenance requests into MaintainX system• Assist Auxiliary & Business Services Manager: o Pay building rent

-Point of contact between “Customers” and Maintenance-Assist Operations Coordinator w/ maintaining FM (Facilities Management System) for Tech Centero Enter new work orders and dispatch in timely mannero Give feedback to customers w/ status of requestso Help to maintain Preventive Maintenance (PMs) schedule and database as directed by Operations Coordinator-Assist Facilities Manager and Facilities Planer as needed-Assist Pilot Plant Manager w/ scanning documents and manuals to support updates to Equipment Data Base program

• Establish calendar notification system for live trainings and webinars• Coordinate off-site trainings• Capably insure materials that are needed are delivered either in hard copy or attached to the calendar invitation for the course• Coordinate travel and room availability for trainings in multiple alternate locations• Set up Courses & Events in the Learning Center• Assist with testing of the Learning Center after Hot Fixes and Upgrades were installed• Moderated training calls for the UltiPro roll out• Assisted with entering the 2016 Time off in the UltiPro system• Was a SME in the Harrisburg office for the UltiPro roll out• Represented Aetna at Federal Health Fairs in 2014 & 2015

• Establish calendar notification system for live trainings and webinars• Centralize training materials for easy distribution• Coordinate off-site trainings• Coordinate training for Employee Development team, responsible for 2,400 leaders • Capably insure materials that are needed are delivered either in hard copy or attached to the calendar invitation for the course• Coordinate travel and room availability for trainings in multiple alternate locations• Efficiently process invoices for payment and reconcile AP reports against monthly expense tracking• Assist trainers as needed with breakout rooms during webinars

• Insured information was entered into data tracking system in a timely manner• Coordinated packing and shipping of old files to Iron Mountain for storage• Harmonized two moves of the office for renovations by collaborating with the building owner for moving the office to a temporary space and returning after renovations were completed.• Received, checked, and entered data sheets from 67 PA counties• Competently maintained office supplies• Assisted with compiling data for forms from counties and quarterly mailings of new forms to counties.

• Proficiently completed Census forms for homes that did not return them to insure maximum response from the community.• Completing forms for homes that are not occupied.

• Received “Leaders in Excellence” award.• Coordinated Kick-Off Events – in office and off site.• Expertly set up tracking systems for time off and canvass time usage and queried daily and monthly reports to track the progress of each canvass the sales reps were working.• Handled all correspondence for the GSM and was the first contact for customers that had an issue with services provided and try to correct the issue before it had to be passed to the GSM.• Supported management by making travel and meeting arrangements and coordinated with executive assistants in other offices when needed for traveling executives.• Ordered supplies and equipment for the office, also handled service calls for repair.• Documented time and compensation for the division in corporate software and excel spreadsheets to monitor time off and time used while working a canvass on a bi-weekly basis.• Verified corporate training was completed and maintained files of certificates.• Reviewed forms requiring the GSM’s signature to insure they were complete and accurate, rejected those that were incomplete or inaccurate for correction.• Maintained contact information for all division employees in excel spreadsheets and maintained office roster with phone number that were submitted to corporate on a bi-weekly basis to be placed on the corporate web site.• Assisted in hiring process by reviewing paperwork to ensure it was complete prior to HR review; answered questions regarding benefit programs; processed paperwork to ensure new employees were accurately recorded in the system and all login information was correctly set up prior to the employee’s first day.• Assisted sales reps with process and procedures questions and audited their paperwork for accuracy.

• Temporary position in the Frog & Switch Engineering Department.• Typed correspondence for Lead Engineer, Lead Draftsmen and Sales Reps. • Copied track work designs to be distributed to the building area.• Filled in for General Manager’s secretary when she was out included inputting time, answering phones, ordering supplies.

• Did all typing for the division, mostly sales proposals for reps to present to customers, this was done from transcription equipment.• Handled all incoming calls, ordering supplies to be sent to customers, taking service calls for the service department and helping to dispatch them. • Filled in for the District Administrator when she was out, this included reporting to the District Sales Manager and District Service Manager, handling rotation of equipment out on loan and equipment sold by sales reps using the FIFO supply rotation method.