Beth Nielsen Email and Phone Number

- Provide SaaS product front-line support to consumer customers and partners.- Create and maintain case management records using CRM- Salesforce.- Respond promptly to customer inquiries via phone, chat, and email cases.- Problem solve technical and administrative issues with customers.- Troubleshoot IP networking and cellular connectivity issues with customers. - Cross-collaboration with engineering, sales, and operation departments. - Curate and provide customers with knowledge-based articles and self-help tools.- Maintain a high standard for customer satisfaction. - Contribute to enhancing the serviceability of internal and customer-facing processes. - Support team interviewing, onboarding, training, and mentoring efforts.

- Worked as front-of-house sales associate and oversaw store operations.- Managed contracts with vendors, store inventory, and workshop orders. - Assisted customers with custom jewelry design. - Answered customer inquiries through calls and emails.- Resolved customer complaints. - Consulted with clients and provided knowledge of diamond and color stone sourcing.- Designed and built window and case displays. - Trained new employees and oversaw general administrative duties. - Maintained company website and managed company’s online presence across multiple social media platforms. - Proficient in 3design - basic CAD jewelry design program.

- Provided customer service and point of sales. Made espresso and pour-over drinks, and various food items.- Trained new employees, and continued research in 3rd Wave coffee, profiling coffee, and brew methods.

- Research Assistant - researched, compiled, and discussed academic articles relevant to the research topic with department faculty and staff.- Administrative Assistant- maintained and updated Philosophy Department’s website, and answered calls and emails on behalf of the Philosophy Department’s faculty.

- Assisted students, faculty and university staff in locating and sourcing books.- Managed book returns, internal organization of resources and the tracking of rentals.- Assisted library patrons through answering calls and emails.