Dedicated customer service manager with 20+ years of experience in the hotel and hospitality industry, software sales, food services, and an insurance agency. Consistently achieve record-high customer satisfaction rankings resulting in improvements to the bottom line.Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Efficient administrative/receptionist running daily office operations.