-Facilitated training sessions and product demos to end users, resulting in increased usage, reduced churn, and enhanced customer education and engagement.-Collaborated with IT administrators to lead change management and new feature implementation, driving product adoption and aligning with customer needs.-Coordinated cross-functional teams across Cisco to maintain strategic alignment on customer projects and deliver “white glove” customer experience.-Developed internal and customer-facing tutorials as a Cloud Calling Solution CSM, contributing to proactive customer education and improved adoption metrics.-Hosted monthly and quarterly business reviews (QBRs) with key stakeholders to discuss product roadmaps, usage trends, and strategic objectives, strengthening executive relationships.-Transformed a dissatisfied customer into a valued partner, aligning teams and implementing strategies that resulted in a $500K revenue increase.-Strategized with engineers and facilitated trainings to increase product adoption by 25% within 3 months, achieving a positive NPS score for a customer struggling with implementation.

-Managed partner relationships to grow channel business and increase revenue, becoming a trusted advisor to clients.-Conducted partner enablement sessions and tailored training plans to drive Cisco training adoption and maximize value realization for channel partners.-Prospected new partners and led strategy sessions, identifying upsell and cross-sell opportunities to foster successful partnerships.-Led Quarterly Business Reviews (QBRs) with partners to analyze market trends and develop initiatives, driving incremental adoption and improving business strategies.-Revitalized partner engagement through learning sessions and monthly reviews, resulting in increased sales and revenue via tailored incentive programs.

-Managed channel partnerships, developing initiatives that increased revenue and strengthened relationships through proactive communication.-Successfully negotiated and closed sales deals within channel partnerships, optimizing revenue growth by aligning distributor strategies with company goals and strengthening partner relationships.-Delivered sales presentations to new partners, boosting awareness and driving engagement with Global Knowledge's offerings.-Conducted weekly prospecting, converting unsigned partners into active, revenue-generating relationships and increasing overall platform adoption.

-Generated $100K–$150K in monthly revenue by managing existing client accounts and expanding new business, focusing on client relationship management and strategic growth.-Led and coached team members, providing strategic guidance to grow territories, foster team knowledge sharing, and drive overall sales performance.-Successfully negotiated and closed sales deals by building strong client relationships, understanding customer needs, and leveraging strategic insights to maximize revenue and ensure customer satisfaction.-Presented strategies and hosted internal meetings, enhancing collaboration and driving sales performance across the Southeast region through proactive engagement and alignment with company objectives.