Beth O’Brien Email & Phone Number

Bedford, New Hampshire, United States

Bedford, New Hampshire

Merrimack, New Hampshire

• Responsible for all leadership, growth and direction• Conducted by weekly huddles for training and guidance• Responsible for all bookkeeping, payroll and cost control• Maintained Customer Service ratings of 98% for last 2 years

Merrimack, Nh

•Oversee all visual, operational and marketing expectations per company standards•Tripled set company goals including net sales & credit•Hired, trained and coached 35 direct reports to help exceed company goal expectations•Develop team to accomplish business objectives through coaching, investment and motivation•Consistently forecast and reanalyze business trends to optimize daily business

Nashua, Nh

● Consistently ranked within the top of Market goals for Customer Service scores and overall sales results. ● Develop and manage an account portfolio of by developing current and prospective customers. ● Partnered with local nonprofits to bring an increase in brand recognition for both and successfully raise funds given annually by TD Bank.● Top ranking records consistently exceeding Customer Service Score for over three years. ● Proven success maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses with over 3 years of consistent improved store profitability. ● Lead, develop and motivate store team members to deliver a legendary customer and employee Experience. Hire, train and manage employees through effective performance management. ● Responsible for branch compliance with bank policies, procedures, and operational integrity. ● Promote TD brand through active marketing and networking. Prioritize, manage, and communicate promotional campaigns and product initiatives.

●Managed all functions and staff of the only Tier II branch in region. ●Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. ●Responsible for branch compliance with bank policies, procedures, and operational integrity. ●Prioritize, manage, and communicated promotional campaigns and product initiatives. ●Conducted cold calls on prospective small business customers. ●Maintained and developed relationships with existing small business customers. ●Created and managed to branch business plan.

Nashua, Nh

● Consistently within the Top 10 % for all store attachment goals.● Coached and developed over 45 direct reports to the sales and expectations of Staples.● Strategically enhanced internal and external customer service.● Planned for sufficient inventory to meet demand of both stock and sale items. Analyze inventory levels to achieve required assortments.● Oversaw all merchandise, signage, pricing and staging to meet company and customer standards.● Awarded “Top in Managing Shrink” for 2 years in a row.

Framingham, Ma

● Maintain 54 individual stores in stock levels of $30M to $54M.● Partner with each District Loss Prevention Manager, supplying statistics on end-of-life gear and dollar amounts as well as rankings of each individual store in numerous categories. Coach stores in the bottom quartile to improve profitability.● Indirectly managed 150 General and Asst. Managers to achieve budget, margin & all attachment goals.● Monitor competitive intelligence for corporate analysis.

Education record

Education record