Beth Platts Email & Phone Number

• Assist approximately 80-100 inbound and outbound members, providers and physician calls per day in a busy call center environment.• Accurately obtain and enter patient information, including shipping, insurance and payment information.• Provide patients with price quotes, order status, insurance verifications and proof of deliveries.• Responsible for ownership of customer issues and ensuring 100% follow-up to customers.Process all order changes including, order cancellations, return authorizations, reships and request for credits.

Groveland, Massachusetts

Essential Skills:Strong commitment and understanding to customer service.Excellent communications skills.Proficient in the use of Microsoft Office.Working knowledge of office and Manufacturing environment and/or willingness to learn.Daily and Monthly Responsibilities:Coordinating acceptable team coverageWork with team members with identifying productivity improvements for the group to provide better service for the customers.Review all customer purchase orders for overall accuracy.Communicate and respond to customers and outside sales groups to coordinate delivery schedules and meet customer requirements via telephone and e-mail.Maintained and compiled statistics/quality measures for the team.Worked closely with various business partners within the company on behalf of the customer. i.e. planners, assembly, engineers, logistics and finance to meet expected delivery and/or solve a customers dissatisfaction of some sort.