Trainer/Instructional Designer
Current• Train employees in the transition to Equiniti’s new system of record• Collaborate with subject matter experts and technical writers to ensure all necessary information was obtained to design detailed training material• Create Adobe Captivate eLearning modules as additional learning resources• Deliver training in large and small groups, both in-person and virtually• Manage training calendar spreadsheet for company call center and operations staff• Administer formative assessments during training to check for understanding• Design training materials that aligned with role specific functions• Utilize Workday Learning Management System to track/evaluate learning progress of Captivate computer-based learning courses• Write clear objectives to give trainees a preview of topics to be covered in training• Create job aids for call center and operations staff