Beth Steele Email & Phone Number

Denver, Co, Us

Englewood, Colorado, United States

Longmont, Colorado, United States

Greater Denver Area

Execute organizational planning while collaborating with department heads. Train, schedule, manage, and delegate to Client Service Team members. Establish problem resolutions and provide resources for internal and external issues and complex problems. Monitor industry trends and standards to identify best practices for improved efficiencies. Audit operational standards to effectively communicate service metrics and influence positive change. Create annual company and department budgets to… Show more Execute organizational planning while collaborating with department heads. Train, schedule, manage, and delegate to Client Service Team members. Establish problem resolutions and provide resources for internal and external issues and complex problems. Monitor industry trends and standards to identify best practices for improved efficiencies. Audit operational standards to effectively communicate service metrics and influence positive change. Create annual company and department budgets to prevent losses and excessive spending. Recruit, interview, and hire new Client Service team members and create job planning, career growth, and performance improvement plans.Key Achievements:- Effectively managed Account Management team, resulting in $10M in revenue.- Increased cash flow frequency while decreasing invoicing cycle from 2 weeks to 24 hours.- Created quarterly customer satisfaction survey, achieving overall net promoter score of 90%.- Reduced remakes and errors through strategic development of team and company-wide SOPs. Show less

Greater Denver Area

Managed inbound phone, email, and web requests from clients requiring technical support. Served as point-of-contact for questions, support, and scheduling needs between engineers and clients. Provided data and company statistics for daily, weekly, and monthly department goals. Key Achievements:- Enhanced response times for on-sight visits and ability to gain more detailed information for engineers before service calls by strategically managing incoming service calls.-… Show more Managed inbound phone, email, and web requests from clients requiring technical support. Served as point-of-contact for questions, support, and scheduling needs between engineers and clients. Provided data and company statistics for daily, weekly, and monthly department goals. Key Achievements:- Enhanced response times for on-sight visits and ability to gain more detailed information for engineers before service calls by strategically managing incoming service calls.- Collaborated with senior managers, sales teams, and engineering personnel to successfully revise plans and achieve demanding targets. Show less

Greater Denver Area

Oversaw application and hiring process for 30-60 new pharmacy applicants per week. Partnered with 40 recruiters in managing employee leads and new applicants. Performed file updates and maintained compliance records for 500+ pharmacy employees. Organized all internal and external company events.Key Achievements: - Transitioned company to completely digital workflow, improving efficiency and reducing waste.- Coordinated executive schedules including Vice President, General… Show more Oversaw application and hiring process for 30-60 new pharmacy applicants per week. Partnered with 40 recruiters in managing employee leads and new applicants. Performed file updates and maintained compliance records for 500+ pharmacy employees. Organized all internal and external company events.Key Achievements: - Transitioned company to completely digital workflow, improving efficiency and reducing waste.- Coordinated executive schedules including Vice President, General Manager, and CEO to ensure effective operational organization. Show less