Beth Thomson Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Clackamas, Oregon, Us

Tacoma, Wa, Us

Redmond, Washington, Us

• Process mapping, gap identification and remediation planning of existing processes across I.T.• Cross functional collaboration to determine impacted areas and design alignment plan for Global Crisis response• Facilitating process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases• Provide as-is and to-be workflow analysis and identify opportunities to modify, automate and streamline process to improve efficiency

Mountlake Terrace, Washington, Us

• Create and articulate the product vision to ensure overall strategy aligns with business goals• Ensure cohesive alignment between stakeholders and development teams• Provide analysis and backup product management for three Infrastructure delivery teams. Work with SMEs and business stakeholders to author features and user stories, prioritize the backlog, and increase predictability. Projects range from SailPoint Implementation to Premera NOW• Managed Hi-Trust program for responsibilities specific to IT Infrastructure, including interviewing, evidence attainment and organization, and testing• Partner with cross-functional teams including BTO directors, IT Infrastructure, PMO and Internal Audit• Write and manage features and PBIs in Azure DevOps specific to Agile methodology• As BTO Analyst, supported SailPoint implementation, working closely with PMO and third-party vendor to identify and map out internal user identification within all impacted Premera systems to ensure smooth on/offboarding of Premera employees

Bellevue, Wa, Us

• Identified and resolved gaps in new and existing processes via Control Design Effectiveness (CDE) assessments; used findings to develop controls conducive to safety in all operating environments • Acted as a Subject Matter Expert (SME) for all post write-off functions and a contact for Fraud, CARE, Executive Customer Relations, Global Care, and external agencies• Swiftly noted, resolved, and led improvement coaching for non-compliance• Collaborated with the CARE Customer Experience Manager to keep processes accurate using a self-created Pre-Write-Off CARE Dispute process to cut down on policy modification and boost new hire training success• Created a daily Remedy Reject Report to inform front-line of erroneous tickets, allowing for coaching and refiling as needed; secured a 75% decrease in bad tickets, improved client experience and decreased escalations to the front-line organization• Engaged in quarterly compliance testing with external collection agencies regarding FDCPA and FCRA guidelines; keep operations activity compliant with internal protocols and federal regulatory guidelines• Honored as a Peak Award Nominee in 2015 for developing and introducing the Fraud No Install process, garnering a 90% decrease in fraud claim volumes on no-install accounts• Recognized as a How We Play Recipient for identifying and resolving an EIP process gap that generated a $25M loss in equipment costs at the implementation point

Bellevue, Wa, Us

• Upheld Agency Work Standards, a living document illustrating expectations and requirements for employed collection agencies • Mentored third party Client Service Representatives; hosted their office visits and managed their daily file transfers• Led on-boarding training and delivery of ongoing agency support to all members working within assigned portfolio