Increasing agency profitability is my passion! I am a driven Operations Manager eager to successfully promote process improvement initiatives that drive interest among protentional clients. I work closely with accounting personnel, executive management, and marketing staff to foster a corporate environment that places value on personnel development and converts loyal customers.With 20+ years of project management and insurance experience as an Operations Manager, System Administrator, and Commercial Lines Customer Service specialist, I am committed to providing the finest level of team leadership and organizational solutions. In my free time, I enjoy reading and traveling.PROFESSIONAL CAREER HIGHLIGHTS:▸ Supervised a 62% increase in staff in a less than 6-year span.▸ Oversaw a 60% revenue increase for the agency, from $2.5 million to $4.2 million. ▸ Administrated the conversion of the company to a new Agency Management System, including training personnel, total data conversion, system setup, and troubleshooting.EXPERTISE: Management, System Administrator, Project Management, Team Leadership, Business Administration, Operations, Human Resources, Talent Acquisition, Hiring, Staffing, Training, Mentorship, Commercial Finance, Insurance, Marketing, Budgeting, Facilities