Beth Williamson Email & Phone Number

Coleraine, Northern Ireland, United Kingdom

Northern Ireland, United Kingdom

• Liaised daily with policyholders, insurance companies and other third-party stakeholders to ensure the swift settlement of the claims for increased customer satisfaction• Established customer relationships through prompt courteous service• Successfully managed team of geographically separated employees• Calculated, prepared, and issued bills, invoices and account statements according to established procedures.• Cultivated relationships with main suppliers to drive beneficial business deals.• Drafted monthly financial reconciliations.• Developed metrics used to determine inefficiencies and areas for improvement, specifically to increase customer service. • Performed heavy bank reconciliations• Documented all customer interactions using appropriate computer systems with strict adherence to confidentiality agreements, policies and procedures.

Northern Ireland, United Kingdom

• Managed a team of graduate employees, overseeing the hiring, training, welfare, discipline and professional growth of these employees.• Proactively identified and solved complex strategy problems that impact sales management and business direction.• Brought in new business connections and revenue generation opportunities by improving networking strategies and local communication.• Reviewed sales and expense records to make proactive adjustments to policies and procedures in order to maximise revenue.• Boosted customer satisfaction scores through fast and knowledgeable issue resolution in order to achieve a 90% customer satisfaction rating monthly.• Completed financial analysis of revenue.

Northern Ireland, United Kingdom

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Managed a large team of employees, overseeing the hiring, training, and professional growth of employees.• Implemented new team on boarding programme.• Supported the owner in improving operations and resolving issues to deliver exceptional customer service.• Managed schedules to maximise coverage during peak hours.• Managed inventories and stock, including kept detailed records of inventory use and sales.• Set clear team goals and delegated tasks and set deadlines.