Beth Williamson Email & Phone Number

Coleraine, Northern Ireland, United Kingdom

Northern Ireland, United Kingdom

• Liaised daily with policyholders, insurance companies and other third-party stakeholders to ensure the swift settlement of the claims for increased customer satisfaction
• Established customer relationships through prompt courteous service
• Successfully managed team of geographically separated employees
• Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
• Cultivated relationships with main suppliers to drive beneficial business deals.
• Drafted monthly financial reconciliations.

Northern Ireland, United Kingdom

• Managed a team of graduate employees, overseeing the hiring, training, welfare, discipline and professional growth of these employees.
• Proactively identified and solved complex strategy problems that impact sales management and business direction.
• Brought in new business connections and revenue generation opportunities by improving networking strategies and local communication.
• Reviewed sales and expense records to make proactive adjustments to policies and procedures in order to maximise revenue.
• Boosted customer satisfaction scores through fast and knowledgeable issue resolution in order to achieve a 90% customer satisfaction rating monthly.
• Completed financial analysis of revenue.

Northern Ireland, United Kingdom

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Managed a large team of employees, overseeing the hiring, training, and professional growth of employees.
• Implemented new team on boarding programme.
• Supported the owner in improving operations and resolving issues to deliver exceptional customer service.
• Managed schedules to maximise coverage during peak hours.
• Managed inventories and stock, including kept detailed records of inventory use and sales.