Allstate Northern Ireland is the largest IT company within Northern Ireland with over 2,500 employees across three different sites. Allstate NI provides high quality software development services and business solutions in support of it's parent Company,The Allstate Corporation, which is the largest publically held personal lines property and casualty insurer in the US.Worked as HR Administrator on my placement year of University.Responsibilities: • On-boarding process; reference / security checks, creating induction packs, confirmation of start date emails to new hires, creating new hire on HR system. •Recruitment - dealing with queries, receiving CVs and sending out referenced applications forms, collating returned forms, interview scheduling and organising graduate campaigns.• Recording all employee absences / scheduling meetings on a monthly basis.• Updating company policies/ standard operating procedures•Managing health benefits for employees i.e. eye care vouchers, flu jab vouchers, car seat / baby vouchers.• Managing HR Employee request Share Point.•Completing work permit applications and Visa letters as required. •General filing and HR administration, handling personnel records and confidentiality maintenance•Managing school placements / school visits•General reception duties including operating the switch-board for external calls, meeting and greeting visitors, directing queries in a polite and professional manner, providing high levels of customer service at all times •Support and Note taking in disciplinary and grievance investigations•Organising Health & Wellbeing events throughout the year• Managing leaving process for employees- calculating annual leave / sending confirmation of resignation documents and scheduling exit interviews and feedbackAny other duties associated with the HR department

Aunt Sandra’s Candy Factory is a family owned business in Belfast specialising in handmade confectionery and manufacturing. It also is a popular tourist destination in Northern Ireland winning a 5 star Trip advisor award 2015. My duties here concluded: • Working as part of a team to complete orders and coordinate public tours under pressure.• Organising and prioritizing daily production of confectionery products• Purchasing new stock each week and larger seasonal stock throughout the year. • Supervisor/ Manager – organising weekly staff rota’s and staff budgets. • Dealing with customer and employee complaints. • Responsible for lodgments and cashing up on daily basis• Dealt with a wide range of customers – public (tourists) to large wholesalers in NI and mainland UK • Also dealt with telephone, email and social media queries on a daily basis.• Co-worked on launching the new business website, online shop and online booking systems. • Was solely responsible for Aunt Sandra’s Facebook Page and in store promotions.