Elizabeth Case Email & Phone Number

Grass Lake, Michigan, United States

Jackson, Michigan, United States

As an Agile Team Product Owner and Technical Lead, I have extensive experience in managing complex projects such as ADMS implementation, evaluating and reshaping work management processes, and coordinating with multiple business groups. I have expertise in story creation, seamless data flow, system implementation, and performance improvement.Leading a cross-functional team, I have improved the Estimated Time of Restoration (ETR) process using data-driven insights and machine learning. This led to increased ETR accuracy, contributing to better customer satisfaction. Additionally, as a Performance Testing Lead, I developed an automated performance testing solution for Citrix-based Outage Management Systems, identifying pain points and resolving issues prior to project completion.In my role as a Senior Analyst, I successfully implemented projects involving work management system development, upgrades, and integration. This included server selection, data configuration, software installation, UI development, and change management. As part of Production Support, I facilitated triage, status, and change management with internal and external teams while providing ongoing technical and functional support.Overall, my experience spans across project management, system implementation, process improvement, performance testing, and production support, reflecting my ability to contribute effectively in diverse roles and technical environments.

•Support internal implementation of Trackstar and Delorme gps software solutions including some support of GPS modem hardware in company vehicles. •Project development and support of Dispatch and Field Application software built on Ventyx’s Advantex software suite. Installation was integrated with SAP as the order host system for 2,000 business users. This project included server selection and installation, configuration of data, software installation, radio and gps integration, and development of the user interface and validation within the vendor’s constraints.

•Developed custom MDL applications to assist users in adhering to company and industry standards and improve productivity.•Maintained indexing and location system to utilize 14,000 company-maintained geo-spatial land, electric and gas distribution maps.•Developed and support infrastructure to deliver and update the 14,000 distribution maps in varying quantities to different locations companywide.•Supported software that is integrated with several systems including a large in-house developed client/server application and a field device application.•Utilized Microstation to build and print graphical reports incorporating data from other systems.

•Mentored and assisted at-risk students in adapting to college. •Recognized as Student Support Program Student of the Year in 2000

•Maintained the configuration and connectivity of on campus resident hall and apartment student computer connections•On-Site customer service calls for troubleshooting and user assistance