Bethan Jovanovic Email & Phone Number

Haywards Heath, Gb

Haywards Heath, Gb

Supporting a number of businesses in Sussex and Surrey with their recruitment of Office Support and Commercial roles. Currently working with businesses in the Financial Services, Education, Tech, Aviation and Events industries.

Crawley, England, United Kingdom

My expertise is in permanent roles for Office Support candidates. Established in 2000, Huntress is a multi-discipline recruitment business dedicated to sourcing the very best talent within Business support. With 12 offices across the country, our consultants are industry specialists, covering temporary, contract or permanent roles across three core areas; Office Support, Accounting and Finance and IT. Our mission is to provide a reliable recruitment service to our clients by providing them with candidates that meet their exact requirements.For support with your recruitment or to find out more about the current roles I am working on, please contact me on the details below:Bethan.Jovanovic@huntress.co.uk01293 584400

London, England, United Kingdom

In my most recent position I have planned and delivered trainings to new Entrant Cabin Crew related to overall job description to achieve assigned annual targets.I have reviewed and updated training curriculum as per learning requirements.I monitored overall business operations and employed performance management process for the attainment of shared/individual goals.I devised strategic plans to incorporate effective safety procedures to ensure delivery of top-notch customer service.• Acknowledged by peers for demonstrating strong communication and training skills.• Played key role in training more than 100 representatives on all aspects of customer service.

I have directed team of more than 15 crew members on every flight to ensure delivery of excellent customer experience among all customers.I have organized and headed level 3 absence meeting, resulting in the conclusion of crew contract.I trained crew members working within premium cabins.I have responded and resolved all issues during the flight on-board, while managing overall workload.I tracked and handled all matters related to service recovery.I chaired annual review meetings with team members to analyse and discuss overall performance through utilization of dashboard, including NPS scores.I have executed improvement strategies to support team in meeting assigned targets.I flagged any incidents to senior personnel for timely resolution.• Commended for exceeding target of 30 in flight assessments among on flights cabin crew.• Received top-ranking for effectively managing team of 13on-ground staff and surpassing all business targets.• Recognized for surpassing bi annual safety assessment targets through extensive training and strategic positioning of team personnel.

I have collaborated with multi-disciplinary teams for the delivery of world-class customer services within all bands of cabin, while ensuring compliance with all standard operating procedures, including safety and customer service guidelines.• Provided services to more than 100 passengers on each flight.• Headed cabin crew team as per requirement on the direction of senior management.• Attained appreciations from customers and managers and acquired high amount of annual appraisal.Additional experience as Work Experience Temp at Press Office EastEnders BBC.