Logistics Broker

Provided support for Amadeus cloud-native Property Management Software as well as Point of Sales support for users of Aloha softwareAdditional software support provided for Brilliant and IDPMS Property Management softwaresManaged and coordinated installations, upgrades and fixes for Brilliant, IDPMS and Amadeus Cloud systemsPerformed database queries using SQL serverWorked closely with call center representatives (clients IT support and Holidex), senior level analysts, QA and software developers to support the system and its usersProvided assistance to our external client base via phone, e-mail and client portal website via remote dial-in support

Managed Customer Relations Management (CRM) system and software technical support for multiple restaurants and franchised chains.• Department updates using Microsoft Office/Outlook and Salesforce• Researched lost customer data and extracted information that had been omitted from the original CRM client file.• Constructed a hierarchy to better track new client sites• Data entry to update records for the sales team and on client sites using CRM• Tier 1 tech support for RPOS, used by franchises and chains • Tier 1 tech support for Aloha, a point-of-sale software program used by high-end restaurants in the Atlanta area

First Point of Sale Technician and customer care via phone and virtual theater for grocery stores and restaurants. • Responsible for software training • UI Testing for new product development • Responsible for programming weekly downloads to the clients

Client Aide for Oregon State Agency Assisting patients enrolled in the Medicare and Medicaid programs as well as the Oregon Health Plan. • Verified benefits of clients in healthcare plans• Responsible for making sure clients were aware of new policy changes • Arranged appointments based on benefits • Worked closely with medical and dental offices, the Ronald McDonald House, and the surrounding VA hospitals o Verified vacancies for family stays o Verified patients’ appointmentso Organized transportation, food, necessities, and vouchers for patients and their families o Ensured that patients’ benefits covered their hospitalization and needs