Bethany Ames Email & Phone Number

Hamilton, Massachusetts, United States

Utilizing Massachusetts State Epidemiology database, identify patients with infectious diseases that pose risk to public health. Investigate positive cases to gather data related to demographics, disease, symptoms, exposure and transmission, personal health history and other pertinent information. Work with MA Department of Public Health, Public Health nurse, and other local agencies to identify and reduce risk to the public. Provide accurate and detailed data entry into the statewide epidemiology network. Utilize Microsoft Outlook, Google Docs, Google Sheets, Google Voice, Zoom and Massachusetts Viral Epidemiology Network

Utilizing Massachusetts state Epidemiology database, identify and contact all patients in the district diagnosed with Covid-19. Speak with each positive patient to gather data related to demographics, symptoms, exposure and transmission and other personal health information. Provide accurate and up to date isolation and quarantine information per MA Department of Public Health. Provide detailed and accurate data entry into statewide epidemiology network. Connect patients with local resources to support needs. Utilize Microsoft Outlook, Google Docs, Google Sheets, Google Voice, Zoom and Massachusetts Viral Epidemiology Network

Manage a team of 30+ Covid-19 Case Investigators and Contact Tracers at the height of the Covid-19 pandemic. Responsible for case investigation and data entry. Lead team meetings and trainings, provide 1:1 performance reviews for team members, monitor attendance and work flow, call monitoring, time card and scheduling approval, new hire onboarding and training, and general team performance. Work closely with management on protocol development and implementation, work closely with state epidemiologists to identify case clusters and monitor transmission rates. Stay up to date on ever changing Department of Public Health and CDC guidance. Utilize Salesforce CRM, Microsoft Office 365 (Teams, OneNote, PowerPoint, Excel,and PowerBi), utilize AWS to monitor call metrics, and TrinetHR for payroll. Highly trained in data privacy, data collection, customer service, empathetic and compassionate listening and team management.

Massachusetts, United States

Worked on Inbound call center team using Salesforce CRM and Microsoft Office/Teams.Spoke with newly diagnosed Covid-19 positive cases and identified contactsProvided isolation and quarantine instructions and identified any resource needsReferred clients with resource needs to appropriate servicesCollected epidemiological data DPH needed to make decisions regarding managing the pandemic;Provided empathetic listening and emotional support for callersAs a Case Investigator: Mastered 100+ complex, always changing protocols aligned with the MA Department of Public Health. Completed case investigation into contacts, exposure, symptoms, personal health history and collected data that identified clusters or super-spreader events.As a unit lead, responsible for mentoring and working 1:1 with other team members providing training on relevant protocols, leading team training sessions and team meetings, answering questions and reviewing case files, Worked closely with Supervisors and other unit leads on problem solving and improving efficiency and training of our team members.

Grafton County, New Hampshire, United States

Went door to door during a pandemic to interview residents in order to gather data regarding populationAssigned “challenge cases” involving deep data investigation & collection including collaboration with local government agencies and authorities including Town Halls, local police, tax records, and local telephone company representatives. Achieved 95% completion rate. Advised & counseled colleagues involving challenging cases, client services and communication, methods and sources to extract data,.Negotiated differences between subject population and supervisory staff in order to effectively gather desired information per job protocols. Learned, analyzed and offered concrete improvements to a myriad of technology based applications and spreadsheet systems. Assigned to Close Out Teams for the county

Bristol Nh

Worked with children between the ages of 6 weeks and 5 years old providing all levels of developmentally appropriate care and instructionCo-teacher in Infant/Toddler classroom for 3 years. Lead teacher in 3-5 year old classroom for 4 years. Created and implemented curriculum, including incorporating sign language into daily classroom activitiesHelped create and implement any IEP's students hadMaintained compliance with all state licensing requirements including CPR/First Aide Certification and background checks.Completed ongoing required continuing education hoursMaintained a safe and loving classroom environmentWorked closely with parents and primary caregivers to help establish consistency between home and classroom, address any concerns and provide support when neededWorked closely with Center Director and staff to maintain consistent policies and guidance within the Learning Center. Ability to work in any classroom regardless of age group at a moments notice

Bristol, New Hampshire, United States

Worked 1:1 with teenagers on the Autism SpectrumProvided support in Daily Living Skills, Community Integration and Self CareAssisted family with transportation Provided support for all family membersWorked closely with public school support staff to provide consistency in all servicesAssisted clients with employment applications and volunteer opportunitiesInstructed clients on community interactions and safety outside the home