• End-to-end management of playground projects from schematic/concept design through quoting, bidding, sale, and installation• Collaborated with planning team to present equipment suggestions and sample layouts to landscape architects• Coordinated technical and design reviews of play spaces between designers, equipment suppliers, and safety experts• Prepared final quotes, T&Cs, project budgets, payment schedules, and purchase orders for equipment sales to contractor• Managed equipment delivery process with Freight Forwarder to streamline shipments and minimize delays• Developed a comprehensive plan for post-installation support, focused on processing and spare parts inventory, to speed up response times

• Managed program workflow and asset delivery for multiple Fortune 500 clients• Maintained project schedules and work assignments in project management platform (Wrike)• Proactively communicated with clients to maintain project pace and support the timely delivery of materials• Prevented scope creep by understanding the client’s vision and monitoring progress to ensure project deliverables met scope requirements• Partnered with the research and production teams to efficiently overcome project barriers and pain points• Served as an admin for internal and external help desk systems using Kayako and Jira• Assessed all in-bound inquiries to distinguish sales opportunities from customer service issues and assigned to appropriate teams

• Supported the Director of Operations with brand initiatives across the Production and Consulting departments• Built and maintained inventory system using Inventory Plus• Identified potential project impediments and proactively looked for solutions in order to maintain efficiency• Evaluated and recommended system improvements for internal software (Magento, Salesforce, Quickbase, etc.) to improve operational efficiency

• Increased renewal rates through comprehensive client engagement plan• Managed relationships with and provided support to our satellite locations• Coordinated and produced quarterly “Members Only” events• Customer service on an as-needed basis, including technical support through the Help Desk system

• Set-up and onboarding of all new members• Implemented Client Satisfaction Survey and recommended solutions based on client feedback• Managed office calendar; set client appointments and student tours

• Coordinated special events including pricing, set-up, audio/visual, and catering • Established and maintained solid relationships with guests to improve repeat business• Provided training and guidance to new hires resulting in lower employee turnover• Managed deliveries and inventory

• Assisted in the merchandising of the store, including inventory accuracy and visual displays• Suggested and created a monthly newsletter to improve employee product knowledge

• Exceeded monthly and annual goals across various merchandise categories• Performed outbound calling and email campaigns to engage lapsed customers• Coordinated timely delivery of purchases, including personal delivery, to ensure customer satisfaction• Handled customer complaints in a calm, thoughtful manner while working towards a solution

• Quoted detailed product information and costs for high-end custom furniture• Provided continual customer support by phone and email• Organized promotional events, attended industry trade shows and participated in negotiations with vendors resulting in lower costs• Conducted market research to help the company remain competitive

• Provided administrative support in a department with over 30 professors and 200 students• Coordinated logistics for meetings (room reservations, A/V, handouts, catering, etc.)• Supported the coordination of events including décor, printed materials, guest lists, and ticket distribution• Maintained and updated a database of companies and contacts in FileMaker Pro• Managed donation requests and receipts