Bethany Dietrich Email & Phone Number

London, Ontario, Canada

Managed website implementation projects from start to finish according to project scope, budget and timeline through attention to detail, time management, and concise communication amongst project team.Worked collaboratively with internal teams such as Development, Content and QA to ensure deliverables aligned with the project schedule/milestones and delivered exceptional customer service.Nurtured positive relationships with clients throughout the implementation process by setting expectations early, providing technical support, clearly communicating and routinely following up.

Recognized in less than 6 months and received promotion for adapting seamlessly to a fast-paced everchanging environment, taking initiative, and showing determination to handle complex losses. Trusted to handle and settle claims of large quantum crucial to the business operation using advanced communication skills, de-escalation, creative problem-solving and persuasion. Onboarded new junior colleagues, provided 1:1 mentorship post-training and worked alongside management to ensure department met key objectives and performance metrics.Assisted with client escalations, assumed ownership of the customer and re-kindled relationships through empathy, customer-centric solutions and conflict management to ensure a positive customer service experience.

Maintained individual ownership of 90-110+ claims on routine basis, successfully onboarded customers throughout the claims process and ensured appropriate settlement.Coordinated all resources required for claim resolution and ensured accuracy of the project scope, budget, and schedule while successfully managing the relationship with the customer.Handled insurance claims for property owners and determined applicable coverage by thoroughly reviewing policy using attention to detail.

Waterloo, Ontario, Canada

Worked alongside designated Project Managers on 10-12 projects on a routine basis to deliver new websites to clients within the public sector. Oversaw the lifecycle of projects, coordinated all required resources for the implementation, provided technical support throughout UAT periods and ensured successful adoption of the platform. Organized weekly client meetings, compiled all project documentation according to SOW and facilitated all communication with clients.

Cambridge, Ontario, Canada

Handled insurance claims for property owners and interpreted policy with attention to detail to determine applicable coverage.

Cambridge, Ontario, Canada

Voted a top performer on a routine basis for effectively managing claims costs and hand-picked to consult with company's business partners to assist in change process.

Graduate Certificate, Advanced Police Studies, Graduate With High Distinction

- Advanced Police Studies Practicum - Brant Count OPP, Stratford Police Service

Diploma, Police Foundations, Graduate With Distinction

Project Management

Part-time