Supporting people in the community with chronic and complex health conditions and assisting them to build their knowledge and skills so they can support and manage their own health care needs as independently as possible.

CLINICAL NURSE CONSULTANT: Part of national team of 8 Clinical Nurse Consultants operating across all 28 disability sites in NSW. Duties include:- Health care reviews- Support around client capacity building- Education- Clinical supervision- Consultation with internal and external stakeholders: hospitals, medical professionals, support workers, families, schools, day programsBUSINESS DEVELOPMENT:Expanding The Benevolent Society's impact by pursuing strategic partnership opportunities around NSW, encompassing strategic alliances and joint referral pathwaysDriving B2B and B2G acquisition of large accounts in TBS disability services through targeted engagement and partnership activitiesEstablishing local relationships and referral pathways for NDIS and Home Care Package servicesEstablishing service agreements to deliver specialist allied health services or sector developmentCollaborating with cross-functional teams from National Office and Regional Operations in operational fulfilment

• Provided Nursing Support to the patients we were operating on each day within my professional skills and knowledge. • Assisted Anaesthetists during intubation of patients', during patient’s procedure and recovery phases. • Checked patients into the Theatre area, completing the Theatre checklist and raising any issues or concerns to management. • Cleaned anaesthetic bays and prepared required equipment for each procedure on the theatre list. • Reported faulty equipment to management and completed the appropriate documentation for it to be sent for repair. • Took part in Anaesthetic nursing staff meetings, attended required training as part of the role, and completed E learning. • Performed shift work and on call duties for both the general and cardiac theatres overnight and on weekends. • Communicated and worked as part of a multidisciplinary team with Anaesthetists, Surgeons, Scrub / Scout Nurses, Porters, Management, Medical and Nursing Students, Reps from Companies, Theatre Reception Staff, plus other staff from different areas of the hospital such as ICU, Emergency, Ward Staff, Cardiac Catheter Lab, Endoscopy and Interventional Radiology staff and Recovery Staff. • I was familiar with and aware of how to call for assistance in an emergency situation and delivered the required documentation to support that such as Resuscitation Charts and Incident Reports/Risk Man documents, Emergency Button Locations, Fire Equipment, and correct Manual handling techniques to prevent staff injuries.

• Developed and complied with the process for moderation and validation of course assessments. • Provided course resources and training and assessment materials to ensure successful completion of the courses. • Ensured uniformity in course delivery by training staff. • Maintained relevant records meeting NVR requirements and requirements of internal quality systems. • Reviewed course documentation and approved awarding of statements of attainment. • Consulted with clients and sought feedback to contribute to PH continuous improvement system. • Managed and implemented PH training continuous improvements. • Managed the Complaints procedure to ensure learners’ complaints and appeals were fairly, efficiently and effectively resolved. • Managed all trainers employed by PH. • Regularly communicated with trainers to ensure they felt part of the PH Team. • Reviewed trainer performance by providing course participant feedback to them on a regular basis. • Recruited and inducted new trainers when required. • Conducted formal performance reviews of trainers. • Arranged emergency trainer replacements and manage late arrival notifications. • Maintained high morale within the trainer group. • Met all NVR Standards relevant to Premium Health’s scope of registration and operations. • Contributed to Senior Management team. • Maintained high morale within training team. • Maintained professional and technical knowledge by attending educational workshops and conferences, reviewing professional publications, establishing personal networks, and participating in professional societies. • Ensured a safe working environment according to the Company’s OH&S policies.

• Facilitated training to varying sized groups and participants with differing learning needs. • Trained and assessed participants in their knowledge and skills in different topics such as CPR, First Aid, Anaphylaxis, Catheter Care, Oxygen Administration, Diabetes and Managing Immunistation Emergencies. • Provided course resources and training and assessment materials to assist participants complete courses e.g., course workbooks, learner handouts, power point handouts and feedback forms. • Complied with the process of moderation and validation of course assessments, completed the required paperwork for Premium Health in a timely manner e.g., sign on sheets, learner handouts, Not Yet Competent or Exceptional Reports. • Liaised with participants if deemed Not Yet Competent and also notified Premium Health staff if there were any issues before, during or after the training. • Followed Premium Health’s Policies and Procedures including OH&S. • Maintained a high standard of professionalism with flexibility and an approachable manner to assist with the differing needs of the participants, unexpected changes to schedules or locations, and being the face representing Premium Health during training. • Maintained regular communication with Premium Health Supervisor and staff to assist with providing a high standard of training to clients and participants specific to their needs. • Attended staff/trainer meetings. • Travelled to various venues within Melbourne and interstate. • Learned and implemented new systems that Premium Health put into place e.g., Axcelerate. • Monitored and obtained additional supplies required for training sessions. • Completed and handed in staff expense forms and the required receipts.

• Ensured there is a planned, systemic approach for the review of qualitative and quantitative data collected, analysed and used to drive quality improvement within a clinical practice and continuous improvement framework for the delivery of improved health care support for group home and ADHC centre-based respite clients’. • Advanced and maintained consistent health care standards by using uniform internal control systems such as Central and Regional Quality & Safety Framework data reports, incident reports, identified OH&S risks, adverse client incidents, report on errors in the administration of health care supports and incidents leading to preventable complications for clients. • I performed client healthcare documentation reviews providing recommendations to support their health care needs, conduct medication audits when the need is identified from data collection. • Logged inquiries relating to client health care, client hospitalisations and medication errors. • Orchestrated communication between ADHC and the hospitals/specialists supporting our clients to facilitate better understanding of both areas needs and the required support for the client by liaising with all stakeholders, internal and external. • Conducted hospital visits, complete reports and facilitate discharge planning. • Attended a variety of meetings, and as a member of various committee’s, provided data in relation to number of client’s hospitalised and medication errors occurred on a monthly basis.

• Planned, implemented and managed the running of sessions covering 9 modules focusing on foundation skills and ADHC policies and procedures. • Coordinated training sessions in a variety of environments with varying group sizes. • I created and implemented different training techniques to engage all staff while considering and maintaining respect for their cultural backgrounds and that of clients we care for. • Communicated and collaborated with a multidisciplinary team and stakeholders. • Mentored and coached, motivated, and guided staff while supporting their knowledge and skill development by providing follow up sessions, being flexible and contactable. • Maintained data entry, monitored and reviewed data, following up with managers and staff, plus provided and received constructive feedback via evaluations and supervisions. • Worked with internal and external stakeholders and took part in working groups.

• Managed a variety of Accommodation & Respite services that provide 24hr care. • Delivered a high standard of care for clients that range from children to elderly, male and females with intellectual and possibly physical disabilities, plus various health care conditions. • Ensured policies and procedures are being followed. • Built and maintained positive working relationships with both internal and external stakeholders including clients and their families. • Planned, coordinated and attended meetings, handled complaints, disputes or grievances in a fair, timely and professional manner. • Managed, prioritised and followed up on client referrals, emails and phone calls received. • Ensured that client Individual Plans (IP’s) are being implemented and reviewed. • Daily use of computers and programs, plus other communication tools. • On–Call responsibilities covering after office hour emergencies. • Coached and supported staff so they fulfill their job requirements to a high standard. • Managed and monitored budgets, roster staff, provided supervision, managed unit finances and staff use of purchase cards. • Performed Quality & Safety audits and report quarterly, aimed towards reaching KPI’s.

• Attended to the daily needs of four clients who are intellectually and physically disabled. • Communicated with all clients including non-verbal e.g.: makaton, picture boards. • Administered medications and performed procedures e.g.: catheterization. • Followed policies and procedures: e.g.: use of OH&S equipment. • Co-ordinated and attended appointments e.g.; Parents, Doctors, Dentists, School. • Communicated and collaborated with a multidisciplinary team and stakeholders. • Planned and prepared nutritional meals that met their individual needs e.g. puree meals, thickened fluids. • Maintained a clean and safe environment for clients and staff. • Transported clients in department vehicles for outings, work, school or appointments. • Key worker responsibilities with clients’ individual plans (IP’s), planning, implementing and reviewing required documents and goals. • Displayed excellent communication skills with clients, staff, client families, management and other stakeholders. • Managed client and unit finances. • Developed unit roster.

• Accepted opportunities to work as the Nurse Unit Management to cover leave. • Managed, collaborated and worked with multiple stakeholders across various areas of the hospital and community. • I scrubbed in and assisted with procedures, providing Doctors with the necessary equipment, scouted, monitored, observed and documented patients’ condition and administered medications. • Performed my duties at a high standard and displayed my ability to work under pressure as part of the on-call team for emergency procedures. • Prepared staff rosters and collaborated with stakeholders to fill vacant shifts. • Ordered necessary equipment and maintained relationships with staff and stakeholders. • Assisted in quality improvements to maintain a high standard of care through KPI’s. • Implemented a high level of time management skills and flexibility.

• Employed as a Registered Nurse on the Cardiac Ward working a variety of shifts including night shift. • Trained as a Cardiac Catheter Lab Nurse. • Liaised with a large cross section of the community ranging from newborns to elderly. • Scrubbed in and assisted doctors with procedures, scouted and monitored patients, administered medications. • I was responsible for ordering necessary equipment for procedures. • Worked in a team setting and dealt with all areas of the hospital including porters, ward administration staff, security, and cleaners. • Completed professional development study days.