Bethany Hanman Email & Phone Number

Administering customer feedback according to the Customer Feedback Policy.Investigating Stage 2 complaints: creating chronologies, requesting information, drafting responses to be signed off by the Assistant Director of Corporate & Community Services.Gathering data for several reports: monthly data for the Member Responsible for Complaints, monthly data for the Tenant Liaison Panel, and quarterly/annual data for Executive Board.Implementing an action plan to ensure the Council meets the new requirements of the Housing Ombudsman & Local Government and Social Care Ombudsman Complaint Handling Code.Analysing Housing Ombudsman and LGSCO reports and press releases, consolidating them to identify service improvements.

Assisting the Senior Customer Services Advisor with the administration of customer feedback, according to the corporate Customer Feedback Policy.Supporting the Customer Engagement Manager with analysing data on complaints, comments and compliments to identify service improvements.Participated in the Young Local Authority of the Year 2024 competition.

Lancaster, England, United Kingdom

Promoted the benefits of studying law at Lancaster University to up to 150 prospective students and guests during Open Days.

Managed a team of 4 students to raise awareness and £1,175.25 in funds for Cancer Research UK by coordinating and overseeing all fundraisers.

Created publicity materials to promote fundraising events such as bake sales, quizzes and raffles, as well as cancer awareness posts.

Virtual

3-day virtual internship in 2021 and 2022Drafted a ministerial submission recommending a strategy to reduce public funding granted to national museums, and ministerial correspondence reassuring a concerned citizen about said strategy.

Undertook patient pre-tests for Optometrists as Clinical Lead, explaining to patients what the tests involved and guiding them through NHS paperwork.