• Stow luggage and answer passenger questions, increasing passenger satisfaction by 39%• Comply with directions of senior attendant to assist with safety briefings, trash collection, and beverage and snack inventory• Cross-sell meals and beverages to 70+ passengers on domestic flights, increasing revenue by 13%• Collaborate with senior flight attendant to check on unaccompanied minors and disabled passengers during the flight

• Engaged, educated, and supported 40+ daily patrons with book & equipment requests, troubleshooting, and general questions• Conducted 4+ patron interviews weekly, processing and onboarding them within 24 hours • Attained a cataloging accuracy rate of 99.4% by meticulously verifying and cross-referencing item details• Assembled and promoted library survey for data on patron satisfaction, garnering an 86% participation rate• Facilitated 13 monthly audiobook service information drop-offs, increasing community awareness by 36% • Collaborated with co-workers to conduct 3 monthly Assistive Technology Petting Zoo outreach events• Converted 30 patrons to BARD, streamlining patron experience and increasing equipment inventory by 12%

• Navigated 4 EHR systems to schedule 35+ patients daily for clinical pharmacy visits• Collaborated with a team of 5 medical professionals to determine patient eligibility• Oversaw 3 doctor and pharmacist calendars and scheduled patients accordingly• Generated and maintained patient information excel sheet, housing 1000+ patient files over 4 years• Verified insurance eligibility for program and assembled Google document with benefits from 27 companies, including Humana, Aetna, and BCBS• Spearheaded initiative to move patient excel sheet to new streamlined software, promoting a 14% ☀️ increase in employee efficiency

• Maintained 3 calendars for complex, coordinating court play for 65+ adult and child patrons• Monitored inventory and ordered tennis supplies 6-8 times per year• Managed patron check-in/check-out processes for an average of 30+ patrons per shift• Coordinated with director and scheduled 10 interviews, onboarding 5 new hires• Trained employees on POS system, cash handling, and closing & balancing procedures