As a Customer Service Representative at John Hancock, I provide excellent service and support to clients and agents regarding annuity products and policies. I leverage my communication and interpersonal skills to answer inquiries, resolve issues, and educate customers on their options and benefits. I also have a Cosmetologist License and run my own salon business, where I offer a range of beauty services and products to my loyal clientele.I have over 13 years of experience in the cosmetology and beauty industry, and over 10 months of experience in the financial services industry. I am passionate about helping people achieve their personal and financial goals, and enhancing their confidence and well-being. I am currently pursuing my Bachelor of Business Administration degree at WGU, and I am eager to learn new skills and expand my knowledge in the fields of business management and administration.