Bethany Mello Email & Phone Number

North Carolina, United States

Greater San Diego Area

• Client Support Services department lead and Subject Matter Expert for project creation, user access rights, license management, and team time reporting. Taken on an additional role as the department Project Management.
• Helped to create documentation/templates for the new Agile methodology that will be used by our company as guidelines in Azure DevOps.
• Informed, trained, and ensured that all project team members get the appropriate training and knowledge required to successfully run projects while our company transitions to the new Agile framework/methodology.
• Planned, organized, and launched the first technology roadshow for the entire Solar community which included coordinating efforts with 9 different company departments Show less

• Conducted the gathering, organizing, and communicating of client workflow requirements to aid in the creation of user stories. Applied Agile project management methodology by leading weekly scrums with project team.
• Assisted in creating multi-million dollar sales contracts for our mobile app division, BriteApps.
• Negotiated sales contracts terms and agreements to satisfy both parties needs and requirements.
• Led bi-weekly project status update meetings for all BriteApps clients and answered outstanding questions.
• Coordinated with marketing team to promote and provide robust information regarding the newly developed BriteApps team to co-workers and all clients.
• Tracked client requests through ZenDesk application to ensure all work requirements were met and developed properly. Show less

• Helped deliver a Population Health Management platform for some of the largest Accountable Care Organizations (ACOs) in the US by leading clients through the transformation of identifying, managing, and monitoring at.
• Used complex algorithms… Show more Helped deliver a Population Health Management platform for some of the largest Accountable Care Organizations (ACOs) in the US by leading clients through the transformation of.
• Used complex algorithms to help clients align patient to provider relationships for tracking of wellness and chronic diseases.
• Worked in engineering queues to log and track JIRA enhancements/issues through entire solution implementation.
• Facilitated meetings with Cerner associates and client stakeholders to develop best practice workflows by utilizing agile and continuous improvement methodologies.
• Developed Business Object reports to show adoption of Population Health technologies to maximize customer revenue and efficiencies for 500+ users.

• Senior Solution Analyst and technical support for all EMR solutions with an emphasis in radiology. Responsible for maintaining production domains and continuous call support for clients within the United States.
• Managed multiple ticketing queues simultaneously while keeping client… Show more Senior Solution Analyst and technical support for all EMR solutions with an emphasis in radiology. Responsible for maintaining production.
• Managed multiple ticketing queues simultaneously while keeping client satisfaction scores greater than 95%.
• Exceeded metric goals with under three second call response time, greater than 97% first contact resolution, and ticket closes of over 140 issues each month.
• Mentored newly hired associates on continual process changes and solution investigation capabilities. Show less

• Managed entire Imaging and Phlebotomy department for Urgent Care facility. Assisted nursing staff in rooming patients, entering vitals, and presenting symptoms to physicians on staff. In charge of performing in house.
• Communicated critical findings with co-workers to achieve complete patient care.
• Excelled in high stress situations requiring quick and critical thinking… Show more Managed entire Imaging and Phlebotomy department for Urgent Care facility. Assisted nursing staff in rooming patients, entering.
• Excelled in high stress situations requiring quick and critical thinking in calling ambulances and performing tests to help save patient lives. Show less

Directed patients to all area of hospitals to ensure accuracy and efficiency in patient care with specific knowledge of all imaging departments. Scheduled, arrived, and discharged patients while answering incoming calls and navigating multiple software systems.

Bachelors Of Science, Radiography Major; Healthcare Management Minor

Radiation Therapy

Radiologic Technology