Bethany Olsen Email & Phone Number

Develop and implement strategies to increase sales and revenue from online and digital accounts by identifying new growth opportunities and partnerships. Ensure the accuracy and quality of metadata for sales purposes by coordinating with various departments and stakeholders, troubleshooting any reported problems. Establish and cultivate strong client relationships through regular communication and onsite visits, effectively presenting and promoting new title lists. Monitor and analyze sales results to identify trends and opportunities, leading to data-driven decision making and improved sales strategies.

Oversaw end-to-end relationship-based donor acquisitions program for a global nonprofit working to eradicate poverty via educational and food programs for children and families in developing countries. Led donor prospecting and pipeline development, fundraising, and campaign management functions for child sponsorships.

Conducted market research to identify potential clients and business opportunities. Developed and implemented sales and marketing strategies to increase revenue and market share. Collaborated with cross-functional teams to ensure successful project delivery and client satisfaction. Managed digital product creation process, ensuring timely delivery and high-quality standards. Maintained strategic partnerships with key clients, resulting in repeat business and long-term relationships.

HTML, web formatting and design, blogging, targeted emails, copy writing, contacted bloggers about promotions, analytics, thrived in a fast-paced environment.

Trained new employees in how to provide excellent customer service, guided customers through software installation issues efficiently and kindly, worked with multiple departments to provide customers the best care possible, answered hundreds of calls daily as a receptionist, deescalated unhappy customers, wrote customer service articles and email templates, created an efficient customer service training program for new CS reps.

Managed student workers, assisted patrons, input metadata into the online library catalog, managed patron accounts, assisted faculty members with course materials, cataloged book and music donations.

Wwu Music Library

Shelf reading, book research and purchasing, worked with interlibrary loans, assisted professors with compiling course resources, assisted library patrons.

Master Of Business Administration (M.B.A.)

Bm, Piano Performance