Bethany P. Email & Phone Number

Denver, Co, Us

Develop and manage Technology wide efforts that guide individuals in personal growth and career planning based on their abilities, skills and goals within Technology. Responsible for building career plans specific to the roles within Technology; and also lead the design, development, implementation, and analysis of programs and processes specific to onboarding participants and tracking progress. Lead the Technology internship program, including creating specific internship plans for each intern based on their skill-set.Associate Analyst, Business Analyst: Jan 2021 - Aug 2023Analyst, Business Analyst: Aug 2023 - Present

Manage six direct reports in daily bank operations. Oversee training and compliance of polices/procedures, Federal banking regulations and first-class customer service. Effectively mediate and diffuse tense customer situations with the goal of every customer leaving happy. Market liaison for digital engagement growth, JD Power rankings and branch hiring processes. Plan and lead twice annual training for 60+ employees.

Lakewood, Colorado

Managed company calendar and scheduled events. Maintained excellent customer service to all visitors and callers, utilized clear communication to answer questions and impart information. Maintained records and redesigned processes to streamline organizational systems. Oversaw cash handling and invoicing. Provided administrative and logistical support. Created signs and documents to support company activities. Managed online and social media presence.

Trained, led and supervised nine volunteers. Worked daily with minute details and time-sensitive deadlines to provide exceptional customer service for guests. Assisted with organization and implementation of departmental systems and procedures.

Managed work streams related to department management, maintenance and staff communication. Prepared and implemented daily and weekly schedules for four direct reports. Managed thousands of dollars in inventory, placed twice weekly orders to maintain proper inventory levels. Coordinated and maintained cash reporting.

Responded to phone inquiries and guests in welcoming, professional manner. Utilized clear, quality communication in all relationships with staff, vendors and guests.

Managed work streams related to department management, maintenance and staff communication. Prepared and implemented daily and weekly schedules for four direct reports. Managed thousands of dollars in inventory, placed twice weekly orders to maintain proper inventory levels. Coordinated and maintained cash reporting.