With over 10 years of experience in customer service, onboarding & training, and operations management, I bring a proven track record of orchestrating seamless scheduling and appointment systems for teams across multiple locations. As an Operations Manager at Virtue Salon, I've led recruitment, interviews, and onboarding efforts, ensuring new hires are equipped with the skills to excel from day one. My commitment to process improvement and staff development has consistently elevated service delivery standards and contributed to team success.In past roles, I honed my customer service and leadership skills in various retail and hospitality positions, from guiding clients through salon visits to managing fast-paced restaurant environments. I have recruited and trained team members while efficiently managing multiple tasks to guarantee exceptional customer service. My experiences extend to inventory management and organizational internships, where I've demonstrated a knack for communication and attention to detail.I thrive in dynamic environments where I can leverage my interpersonal skills and operational expertise to drive organizational success. Let's connect to explore how my background in operations management and commitment to excellence can contribute to your team's success in delivering outstanding onboarding experiences.