Bethany S. Email & Phone Number

Columbus, Ohio Metropolitan Area

-Maintains the ongoing schedule & appointment calendar for a staff of 35 team members across multiple locations, including the processing of all leaves, vacation, and sick days in a confidential manner.-Recruits, interviews, onboards and trains all new hires for the service desk, independently auditing the training process quarterly to ensure process accuracy & efficiency.-Leads & participates in team meetings and training sessions, contributing to process improvement initiatives and enhancing service delivery standards.-Trains all team members on all functions of the company’s appointment scheduling software.-Author SOPs and onboarding materials to ensure consistency & comprehension.-Execute on administrative duties including organizing, tracking, reporting and special projects.-Create strategies to meet company objectives and improve customer experience.

Columbus, Ohio, United States

-Guided clients through the check-in & check-out process during visits, providing product education and staff referrals as appropriate and proactively scheduling follow-up appointments.-Answered incoming phone calls & client correspondence, providing information & assistance and coordinating with staff across departments to communicate delays.-Provided policy overviews to all clients, verifying client details & payment information for internal recordkeeping purposes.-Documented and addressed client inquiries, complaints, and concerns with accuracy and professionalism.

Columbus, Ohio, United States

-Recruited and trained team members, providing guidance for successful integration into the store's fast-paced operations.-Efficiently managed multiple tasks to guarantee supportive customer service and smooth day-to-day operations.-Diligently adhered to all company policy standards surrounding payment processing, swiftly resolving discrepancies while following established protocols.

Columbus, Ohio, United States

-Provided outstanding table service to 50+ patrons per shift by maintaining working knowledge of all menu items and providing recommendations upon request.-Effectively managed multiple tables and guest interactions simultaneously while delivering a quality dining experience.

Columbus, Ohio, United States

-Built product orders based on weekly and annual sales trends to keep C-Store at Marketplace on Neil stocked for student customers.-Conducted biweekly manual inventory counts to ensure integrity of inventory data.

Columbus, Ohio, United States

-Provided excellent customer service, including taking orders, answering questions, and preparing ordered items.-Maintained a pristine workspace in accordance with company and local health policies.

Columbus, Ohio, United States

-Sent welcome emails to new members of communications list.-Tabled with organization at fundraisers and organizing events.

Columbus, Ohio, United States

-Drafted letters in response to constituent concerns or accomplishments.-Attended and took note of State House hearings and meetings as assigned.

Garrettsville, Ohio, United States

-Rung customers up for their purchases and processed the transaction.-Balanced cash drawer at beginning and conclusion of each shift.

Garrettsville, Ohio, United States

-Provided excellent customer service through answering questions about product offerings, taking orders, collecting payment, making food and beverage items, and presenting food to customers.-Maintained cleanliness of operation.

Bachelor Of Science - Bs, Human Nutrition

Activities and Societies: Politics, Society, and Law Scholar

Pseop

Completed general education courses for dual credit on path to high school diploma.

Education record

Activities and Societies: National Honor Society member & Varsity Cheer Team Co-CaptainRanked third in graduating class & earned an honors.