Bethany Swanson Email & Phone Number

Pittsburgh, Pa, Us

• Processed HR transactions and requests, including new hires, terminations, transfers, promotions, and changes to employee records• Managed HR data integrity audit and corrections• Responded to escalated inquiries, requests, and errors from the Service Now ticket system and other communication channels promptly, delivering effective solutions and guidance to stakeholders• Responsible for business process development, improvement, configuration, releases, testing, maintenance, and implementation within Service Now and other systems• Lead data review and correction for AAP reporting• Lead special projects including ServiceNow system integration and learning module reporting

• Managed complex escalated cases to resolution, completes root cause analysis, and drives process improvements• Served as a main point of contact for eBand processing and international transfers• Lead special projects initiatives such as Workday and Service Now implementations and various projects, lead UAT tester for upgrades• Developed and trained various topics to increase the HR Specialist knowledge and strengthen the skill set as lead trainer for the North American team• Partnered with the Knowledge Base Specialists to increase knowledge platform and to transfer learnings throughout the Colleague Services team• Managed merger and acquisition activity including Payroll processes and training• Assisted in the Workforce Transition processes including the creation of severance packages anddocumentation

Pittsburgh, Pennsylvania, United States

• Optimized HRIS processes, integrated new software, and performed diagnostic tests through Workday and ServiceNow systems• Collaborated with Equifax and Ogletree on immigration matters• Maintained the training program for team members as lead trainer• Gathered documentation for legal requests and ensured the efficient recording and secure storage of HR metrics, including attendance and employee performance data• Assisted in Payroll related inquiries through ADP troubleshooting• Delivered first line support for HR inquiries across the spectrum of the employee lifecycle fromnew hires to employees leaving the business• Answered routine employee, field HR representatives and HR business partner inquiries relating to benefit plans, payroll, and policies

Pittsburgh, Pennsylvania, United States

Managed employee relations and on-boarding paperworkDesigned and implemented recruitment strategy Invoiced clients weekly to maintain up-to-date finances and documentationProcessed bi-weekly payroll Tracked department budgets

Pittsburgh, Pennsylvania, United States

Hired employees and processed hiring-related paperworkAddressed employee relations issuesInvoiced clients weekly to maintain up-to-date finances and documentationMaintained all social media pages and implemented new strategies Conducted interviews and filtered candidates for open positions

Pittsburgh, Pennsylvania, United States

Planned and organized outreach activities such as campaigns, public events, community meetings, etc Monitored campaign activities closely in collaboration with Field Managers to ensure campaign goals. Maintained 60% recruitment level through on site events, presenting to community groups, and conducting interviews Accurately processed canvass payroll meeting appropriate timelines Worked directly with regional directors to ensure all communication was processed in a timely manner

Pittsburgh, Pennsylvania, United States

Johnstown, Pennsylvania Area

Bachelor'S Degree, Organizational Communication, General

Associate'S Degree, General Studies

Activities and Societies: Sigma Alpha Pi Leadership Society Related coursework: While attending Penn Highlands I focused most of my.