Bethany Chan Email & Phone Number

Fremont, Ca, Us

Global

◾ Orchestrated strategic social media and gamification initiatives, elevating project recognition and expanding the Discord community to 65k members - a 44% growth increase. ◾ Key member of Marketing Team creating quarterly campaign marketing direction and approach to include MixMob community initiatives.◾ Directed a team of moderators, fostering a cohesive community environment, resulting in 66% decrease in moderation response time and a significant increase in member satisfaction through customer support tickets.

Global

◾ Collaborated with the Community Manager to enhance the Discord experience and manage a dynamic online community of over 45,000 members. ◾ Coordinated Discord coverage across timezones, ensuring responses within 20 minutes.◾ Drove engagement through creating opportunities for user generated content across multiple social media platforms for over 1.1k creators. ◾ Designed and iterated the community space and the internal processes for an improved user experience with customer service.

Global

TLDR 3.0 was created to bring quick updates and insights of the latest news in crypto projects so that everyone can stay up-to-date if they're strapped for time. DM if you'd like a TLDR for a project that you support!

Global

▪ Increased Discord Engagement: Achieved a notable 47% increase in Discord engagement through community building efforts, fostering a more active and connected user base.▪ Enhanced Questboard Engagement: Spearheaded initiatives that resulted in a 26% uptick in engagement on our questboard, making gaming experiences more immersive and rewarding for our community.▪ Daily Gaming Event Coordination: Successfully coordinated daily gaming events on Discord and on Telegram, creating an inclusive and exciting environment for our gaming community, contributing to increased participation and user retention. ▪ Quiz Night Host and Creator: Introduced and hosted engaging quiz nights, designed to educate users about recent developments in Web3 while offering opportunities to win tokens, enhancing user knowledge and participation in the cryptocurrency space.▪ Live-streamed Events: Organized and hosted live-streamed events, allowing users to watch and actively participate in real-time, enhancing their gaming experiences and community engagement.

Global

▪ Accomplished leader with a track record of successfully managing a streamlined team of 70+ brand ambassadors, while significantly increasing social media engagements by 300% ▪ Strategically tripled the number of monthly events to cater to a growing user base of over 4 million, resulting in enhanced community engagement and brand visibility.▪ Demonstrated exceptional results by driving a remarkable 1100% increase in social media engagement, leveraging innovative content and targeted campaigns.▪ Orchestrated a highly successful quest board initiative, fostering active participation from over 4,300 community members and strengthening community bonds.▪ Proficient in ambassador recruitment, contract management, and optimizing team performance.▪ Implemented a meticulous tracking system to ensure accurate bonus allocation based on performance metrics, driving motivation and rewarding top performers.▪ Managed record keeping for all pay for 70+ ambassadors, including monthly salaries and quarterly bonuses, ensuring accuracy and timeliness.

Global

▪ Created a highly popular beginners guide, reaching over 56k people. ☞ ☞ https://tinyurl.com/startstepn (note: this beginner's guide is not up to date)▪ Created compelling written and visual content across multiple platforms (Twitter, Instagram, YouTube, TikTok) to promote brand awareness and engagement.▪ Engaged with customers through various channels, including social media and Discord, email, and live chat, providing timely and accurate responses to inquiries and feedback.▪ Developed and implemented customer service strategies to ensure the highest level of satisfaction and resolve customer concerns.▪ Proactively identified opportunities to strengthen STEPN's online community and cultivate positive relationships with influencers, brand advocates, and loyal customers.▪ Monitored social media platforms and online forums, addressing customer issues, and promoting positive interactions to enhance brand reputation.

San Francisco Bay Area

▪ Connected parents and students to Certified Financial Educators and College Planning Coaches that will help families plan for higher education. ▪ Educated parents on how to best plan for saving and funding. ▪ Guided students on which courses to take in High School, SAT/ACT preparation, college applications, scholarships/grants, and more.

Pleasanton, Ca

▪ Educated families on the foundational concepts of financial literacy not addressed in the public education system. ▪ Provided individuals with a financial needs analysis to assess their current needs and future goals and to calculate a targeted retirement number to ensure a peaceful retirement. ▪ Connected families to over 200+ A rated firms for their personal financial solutions. ▪ On-boarded, coached, and motivated new associates to achieve weekly, monthly and annual sales targets. ▪ Mentored associates 1-on-1 on the field and showed them effective sales techniques.▪ Provided classroom training to new associates as well as experienced sales professionals on topics including scripting, prospecting, objection handling, and financial products/concepts.▪ Created organized websites to clearly introduce new members to licensing processes, training schedules, and our patented system of business.☞ ☞ State Licenses: Life, Accident, and Health Insurance License (California, Ohio, Texas, Hawaii)

Castro Valley, Ca

▪ Collaborated with multiple departments and teams to create and presented engaging content and activities that accommodated the different learning styles of individual students. ▪ Analyzed data and created data driven intervention strategies and assessments to problem solve concerns with academic and social emotional loss. ▪ Utilized multiple modes of technology to efficiently communicate with 200+ parents/guardians every year to continue overarching support for all students. ▪ Provided training and created instructional videos to support staff members with new technology, time saving approaches, and updates within our systems. ▪ Created weekly videos presenting social emotional and antiracism lessons to deliver consistent communication to 1400+ students.▪ Piloted multiple textbooks and evaluated the curriculum with our textbook adoption committee. ▪ Utilized technology through flipped classrooms to facilitate collaborative activities. Leadership Involvement: ✰ Union Representative✰ BLM Action Committee✰ Positive Behavior Interventions & Supports (PBIS) (co–chair)✰ Response to Intervention (RTI)✰ Multi-Tiered Systems of Support (MTSS)✰ Culturally & Linguistically Responsive Teaching (CLRT)✰ ELD Standards Framework✰ Advancement Via Individual Determination (AVID)✰ Guided Language Acquisition Design (GLAD)✰ Condor Academy After School Tutoring✰ Supporting All Students' Learning✰ Spirit Squad Advisor✰ Basketball Coach✰ Volleyball Coach

Castro Valley

San Diego, California

▪ Proctored multiple students daily from outside colleges for requested examinations. ▪ Processed transcripts, course descriptions, enrollments, and drops from courses. ▪ Updated digital signage to reflect the daily course schedules. ▪ Handled balances and all income from the previous work day to be delivered to the main campus location.

San Diego, California

▪ Compiled 5 years of student degree audits into a more systematical way. ▪ Prepared classes for use including setting up necessary AV equipment for instructors. ▪ Addressed all inquiries from students, instructors, program representatives, and the general public. ▪ Prepared course matrices for students and assembled course materials for evening classes.

Administrative Services Credential, Education

Master'S Degree, Educational Technology Leadership

Teaching Credential, Single Subject Mathematics

Bachelor Of Arts (B.A.), International Studies - Linguistics/ Political Science

Activities and Societies: Revelle College Council, Associated Students - Women's Commission, Chi Omega Fraternity, Revelle Commuter.